Cauley Ferrari of Michigan very unprofessional

How long did you own the car before reporting the problem?

 

That really is too bad. The Dealer I take my car to is willing to install parts they haven't sold me, nor do they ever give me ultimatums. They are more then willing to directed on what to do. It seems they always suggest the most expensive thing but they seem to always be honest on if what they are suggesting is guaranteed to fix the problem at hand. That is one of the problems owning an exotic car. I have had a H1 Hummer for 12 years and until a few years back I was stuck taking it to the most untrustworthy, over charging dealer because it was the only place that had a trained tech that had experience working on the trucks. Maybe its time to trade it in for a Lambo? j/k

 

They sound like sweethearts..

 

FWIW I dont know you or Cayley but if they are the only dealer in town then you're burning the only bridge you got; if I were you I'd work it out and delete that post. These things never end well this way. Just my 2cents good luck either way

 

They really don't owe you anything. Not that I agree, sounds like they are being dicks but technically they don't owe you anything. Is there an independent shop that you can use?

 

Tony,

Drive a bit & go to Brian at www.eurocardoc.com

If that is not convenient enuf then I have a Leonardo & can help you out too. I am just a bit more West then Brian.

 

I have to agree
If you are not happy then voice it!!

If you decide to come to canada there is a great place Daytona auto
I am not affiliated with them but after being screwed a couple times with the big F shop I was directed to them and wow! They are good and fair

Daniel


Sent from my iPhone using Tapatalk

 

You might want to go to the North Central Region of the chatroom and ask the guys from Michigan for an alternative to Cauley.

 

amgman there is a technical section on fchat that might get you some opinions from mechanics or folks that have technical knowledge about your problem. You might have to be subscribed to see it. It does seem weird.

 

I've been to Cauley before. Really nice showroom (much better car inventory than MAG here in Columbus which has crap inventory of Ferrari), but the salesman had no idea how to pronounce Scuderia and did not know what he was talking about. No experience with thier service department. I will say they are nuts if they are saying 2 hours to set PIS. You have the TCU upgrade and it literally takes 5 minutes to plug in the computer, enter the write value, and click enter. That is it. Even pulling out the TCU (behind passenger seat) and putting a new one in and programming TCU should be 1 hour or less.

I service my car at Studio 47 http://thestudio47.com/ here in Columbus, OH. They are a Fchat sponsers and an active Fchatter owns the shop too. Execellent customer service and they will treat you right. It's probably a 4 hour drive from Cauley Ferrari shop to Studio 47. While you are there, you can have Todd at Esoteric Detail make your car look like new too: http://www.ferrarichat.com/forum/showthread.php?t=356073

 

7900 for a clutch is on the high end. I had a clutch service for less than half that. as usual, ymmv. perhaps a non-ferrari shop can make the adjustment for you. Its a shame it comes to that, but sometimes it does. I've had a similar experience (not with Cauley) so I feel what you're sayin.

 

I just worked with Dan on my new Scud and he has been very good to work with so far.

Later

 

I am sure not to make many friends today.

Tony, I know you are upset and when you are upset you dont always use punctuation, perfect grammar, etc. But you have posted several times and you come across as a bit of a problem customer for many reasons that are subjective. Maybe if this is also how you communicated with this service department, they put on a defensive position i.e. rasing the price, or more likely quoting worst case pricing. If you communicated with me in this manor I would not have called you back at all.

*I realize English might not be your first language.

1. You stated that someone told you it would be $280, but it clearly was not the Tech, because you had to leave your number for the Tech to call you back. Your specific service situation is atypical because you have installed an updated TCU and want them to get it working correctly for you. You think it is the PIS and maybe you are correct, but it might not change anything, leaving you with a $280 bill and the same symptoms. The shop would then be on the hook to get it working like you expect, even though they did not start this project. Thus I can see how someone other than the tech might mis-quote you through ignorance, where the tech knows better. This is not a quote for an oil change!

2. With all of the data presented it sounds like they were well within their right to make these quotes. Remember that you want to know up front how much it will cost to have your car fixed, not the minimum amount possible. I think that quoting a worst case number is the correct thing to do.

3. Based on how you project yourself here it is possible that after a nice argument with the tech, they just did not want your business. The customer is always right, yes, but you are not their customer.... yet. This may have been their goal.

4. [advice] When you approach the next service department, remember that they are people too and are trying to run a business. I dont recommend telling them about how terrible Cauley's service department might be and I would also omit telling them this story.

**I have no affiliation, nor do I care anything about Cauley.

 

That's a very cogent and reasonable observation given what is known here.

Jedi

 

Agreed. I've dealt with Cauley Ferrari (5+ years ago) and they were nothing but professional and up front.

If you are looking for a good independant, I would try http://motorwerksgroup.com/index.htm in Michigan. They worked on my car (when I lived in Michigan) and I couldn't be happier.

Good luck.

Erik

 

Pretty fair estimate for a clutch replacement from a dealer. My dealer told me it could easily exceed $10k on the 360, depending on the flywheel.?.? And I was already their customer Made that shiny 430 in the corner start calling my name.

 

+1