Valence USA

Hope it works out for you, Vince

 

Vince - I had the same problems with Valence last year. Waited and waited and waited. Almost two months! Was told that perfection takes time. Was told that the order was almost complete (had multiple pieces ordered). I finally asked them to ship a partial order - even a single piece to simply show good faith. Never received a thing. I finally demanded a refund and they obliged right away. That was the only successful part of my experience - asking for and receiving my money back. Good luck!

 

Hello F-chatters,

Vince's F355 carbon fiber Integrated Center Console ships today. We have been continually improving both our production speed, and the accuracy of quoted lead times before and during customers' orders. This particular piece, along with its 348 couterpart, are currently our most popular and most labor intensive parts. When this part was unveiled in March on F-chat, we commented on what our experience had shown to be more realistic turnaround times for this piece:
http://ferrarichat.com/forum/showthread.php?t=50479
Then and now, most of our products will turn around much quicker than these consoles. We've made improvements to our process, and plan to continue, to make these more immediately available. If you're considering one of our parts, I can now give accurate assessments of the turnaround time that will be involved. Our apologies to past customers, such as Vince, who were surprised as we were by excessive wait times.

Shortly after happening upon this thread yesterday, a storm hit town, which rapidly got pretty intense, and culminated in what is speculated to be a tornado. I've attached some images of the effects. Although our building did sustain some structural damage, fortunately almost none of our equipment, molds, or parts in process were damaged. Everyone out there who's got a pending order, it will barely be affected by this event. We’re currently splitting our time between cleanup / insurance adjusters and production, and full production will resume within a couple days.
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I waited a long time for my piece as well, but I did recieve it and it was top quality stuff. I feel your pain and thought about cancelling the deal with Valence as I had paid 100% of the cost upfront, but I gave them the benefit of the doubt and I am glad I did. The piece I recieved was top notch and was worth every penny I paid. Nobody has ever complained about their work, just the timeframes. Hang in there, it sounds like you will be getting it soon. I posted my concern up here too....but I made sure to give Valence their due when I finally did recieve it.

Here is the thread that I originally started when I was upset about the wait and worried that I would not recieve it...

http://www.ferrarichat.com/forum/showthread.php?t=44975&highlight=valence+348

Here is a thread about it after I recieved it...

http://www.ferrarichat.com/forum/showthread.php?t=59042&highlight=valence+348


Hope this helps!

 

I have been talking with Valence alot lately because I am getting my catalogs ready to print and I want to make sure I have all my t's dotted and my i's crossed. They really seem to know what they are doing and sound like they go overboard on quality and making sure that their products are perfect. They may take a while but I am sure it will be worth it. Not to mention the price differences. We are a dealer for Novitec and Valence and I can't believe the price differences for the same part. I look forword to working with Valence in the future.

Jason Godsil
Serious Overkill
www.SeriousOverkill.com

 

In my opinion high quality items are allways worth the wait. I'm sure Valence isn't ripping anybody off they'd just rather have a reputation of being the best then being the fastest, which there's nothing wrong with.

Good Luck,
Kevin

 

Valance is a great company. I have so much quality work from them. Their work is all hand crafted, it is a amazing task. If your gauges are all falling around because you do have not the OEM part anymore, well, we do have a problem.

 

Good to hear things are going to be back in order.

Also, I didn't think that particular 911 liked to be water cooled.

 

pics!