open statement regardig customer service at Ricambi

I'll bet you will be willing to pay an additional $400 for everyone to forget about this thread? LOL.

 

You make us 30 year old crowd look like retards...

How you made it this far is beyond me... sigh...

 

Fixed it for ya.

Jedi

 

"Some men own ferraris. Some men work on ferraris. Some men turn to the internet to whine about $400 worth of ferrari parts. Not a lot of men do all three."

Rare Air Luke, Rare Air. Congratulations on your achievement.

 

Just want to share a couple of points with the OP:

1. Where I come from, when a bunch of people call you an ass, it's time to shop for a saddle. It seems to me a bunch of people have called you an ass. I think you should start shopping, feel free to use this link: http://item.mobileweb.ebay.ca/viewitem?itemId=120834448073&index=1&nav=SEARCH&nid=39739113303

2. This just a suggestion: if/when one of the gaskets you decided not to replace fails, DO NOT come here for advice.

Happy holidays!

 

This is very interesting, everyone jumped on their high horse to bring a member down.

Let's look at the facts.

Luke was not using his computer to view what was on Ricambi's website, so he was recommended their "major" kit or w/e it's called for his service. He asked Ricambi to send him the invoice before they ship the product so he could view what was listed. Ricambi failed on their part. For all anyone knows prior to his purchase Luke had never used the internet before and did not know how, no one should be penalized for not having access to a computer to make their order. Is it Luke's fault that Ricambi did not do as they promise to deliver the invoice the day before they shipped? Why did he have to call them the next day again to receive his Invoice?

Luke on the other hand should have spotted this problem immediately when he received his product and work with Ricambi to fix this misunderstanding. Waiting 2 months is not a proper excuse. This is clearly not about $400 but about a failed customer service.

Let's just move on, both sides admitted mistake, Ricambi refunded the money and Luke should return the parts as a good businessman.

 

If you did not care about us you would not still be posting and watching the thread.....

Maybe you should go back to mod'ing lightning trucks....?

 

You must be joking about him possibly not knowing how to use the Internet right? Because if your not that it one of the most ridiculous things I've read on here. And being that he seems to know very well how to use FChat and bad mouth one minor experience, I think it's obvious he does.

 

Told you you cared.

 

I read 6 pages of this and I still don't get why all that was necessary but what I found myself wondering is, Luke, why did you wait well past the 30 day return policy to do anything about the extra parts? Why didn't you just return them for a refund right away?

 

I was going to reply on this thread but I don't think it's worth it...

All I have to say is in a world of rip offs, it's good to have honest seller like Ricambi.

 

Soooo much **** for so little displeasure.

Ricambi is a good outfit. They respond quickly and will work with you. Some of their prices seem too high; all you need to do is reveal your understood (researched) price and they will respond in kind (I saw that recently--2009--with a 328 oil pressure sender: Ricambi was quoting over $400; research showed around $150; Ricambi admitted a miscue http://www.ferrarichat.com/forum/showthread.php?t=265812&highlight=328+oil+sender ).

AND...you will be using those gaskets and seals in the future (after the prices go up, of course).

 

Luke,

I could not read this entire thread so other Fchater's I'm sorry if this was posted before.

Luke you are way off base and totally lost and you need a new mechanic. Sorry that is just the facts.

A proper belt service cannot be done without valvecover removal thus violating the seal regardless of age, requiring a new valve cover gasket.


Any mechanic who would do a lock and swap belt job and not open the valve covers is not doing you any favors. I would not buy a Ferrari you owned because you still have a huge learning curve to go before you are a knowledgeable owner. Please do your Ferrari a favor and search Fchat for threads on proper timing belt change proceedure.

Other pro mechanics out there..."CAUTION"...you don't want Luke as a customer. He has shown that he shoots first and asks questions later. He cannot pay you enough to be his customer.

Daniel @ Ricambi you should not have refunded the money. You should have charged him extra as a "stupid tax." I know you are a bigger man than that. But I'm not.

Sorry if I offended you Luke or others I just coundn't take it.

Rob this thread should be closed. No good can come of it.