Need advice on Ferrari trashed by used car dealership!

To be honest, LW Automotive is not a fly by night shady dealership. They sell a lot of exotic and high end cars. They offered to take the car back to address the issues. Why did you not take them up on that offer regardless of their inability to give a turn around time? Clearly the car was shipped on an open carrier and went through some rough weather spots and water got in the car. They are not a stupid dealership trying to scam people with junk. They have been around for a while and I know people who have bought from them and had no problems. The dealer owner for sure won’t call you but I can assure you, he made it clear to the mechanic that called you to remedy the car and gave the green light to fix it… I am trying to understand why you didn’t take them up on that offer? They can’t guarantee a time frame because if the car needs parts, who knows the time frame for the part or availability of the part given your cars age.

 

How do you know all of this information?

 

LMAO

 

I agree.
This dealership did such a terrific job at upholding their end of the prior agreement. Seems crazy not to throw the keys under the seat and ship it back to them.

 

So did LW take the car back from the OP?

 

My post was made with 100% sarcasm.
Sales manager should be kicked square in the nuts, and forced to wear a T-shirt That reads
“ Saving myself for prison,”.

 

Some of you need to get a grip. You can lawyer up all you want but they have lawyers on standby like any other reputable dealer and tons of As-is paperwork signed I am sure. They offered to ship the car back to address the issues. Clearly the OP still wants the car and the dealer is willing to assist in trying to make the customer happy. I am struggling to understand a response of “ LMAO “. To me they are attempting to rectify the issues.

 

It doesn’t seem like it which is what puzzles me. LW’s probably lead tech or shop Foreman reached out to him but the OP doesn’t really elaborate much on why exactly he did not go that route.

 

You came in here on your prancing horse to defend LW Automotive from across the country in a year old thread.

I'm with anunakki, LMAO.

 

I am not the one who revived this thread and did not even take a look at the original posters post date. I recognized the name and shared my thoughts.

 

I believe this was the original ad, looks like they throw an F in the url on the sold cars so it no longer shows up in the original link. Strange that the OP of the link was a drive-by poster. Makes me think he might have a connection and/or was wronged by the dealer also....of course that's just speculation.

 

Hello everyone,


This is the first I’m seeing of this situation. We would have been happy to take the car back with no hesitation. My goal has always been to ensure that every customer is completely satisfied — we never want anyone to feel stuck with a vehicle they’re not happy with.


LW Automotive has been built on honesty and transparency. We stand behind every car we sell. In this case, we were fully willing to take the car back and either repair it or issue a full refund.


Unfortunately, the vehicle was shipped on an open carrier. At the asking price, we cover open transport, but there was clearly a miscommunication between one of my salespeople and the buyer. Had I been aware of the situation, I would have simply covered the cost of enclosed shipping myself — even if the buyer didn’t want to pay the difference. For reference, I recently shipped a 2002 Ferrari 360, a 2012 Ferrari 458, and a 2017 Ferrari 488 GTB, all via enclosed transport.


I personally spoke with the buyer and offered two options: return the car so we could dry it out and make any necessary repairs, or simply send it back for a full refund. If you Google the VIN, you’ll see the car was previously listed on Bring a Trailer and was in excellent shape for its age and mileage.


We will always continue to stand behind our cars and our customers for as long as we’re in business. My hope is that one of my daughters carries on LW Enterprises one day — it’s a legacy built on doing right by people.


There’s never any need for lawyers or threats — if someone isn’t satisfied, we’ll make it right, period. If anyone has questions or concerns, please feel free to reach out directly to me at [email protected] or 724-799-9563.


Thank you,

Lorne William Farone

Owner, LW Automotive

 

This is to advise you that your username has been changed from LW_Automotive to LW_Farone. This site does not permit usernames that are business names unless you are a sponsor. Further, you may not promote your business, solicit customers, advertise, etc unless you become a sponsor. You are permitted to respond to the specifics of the complaints posted here to defend yourself or resolve it, so long as it stays on this thread.

 

I do find it interesting that the OP has not returned for over a year.