FerrariChat.com: Quality Control | FerrariChat

FerrariChat.com: Quality Control

Discussion in 'Other Off Topic Forum' started by rob lay, Jun 9, 2005.

This site may earn a commission from merchant affiliate links, including eBay, Amazon, Skimlinks, and others.

  1. rob lay

    rob lay Administrator
    Staff Member Admin Miami 2018 Owner Social Subscribed

    Dec 1, 2000
    63,960
    Southlake, TX
    Full Name:
    Rob Lay
    First of all, I appreciate everyone's feedback online and offline. I appreciate everyone's support. It may not seem like it individually, but I love and want nothing but the best for the entire FerrariChat.com community. I think that defines everything simply that sometimes I have to make tough decisions that aren't popular to do what I think is best overall. Taking on sponsors for the site wasn't popular for the majority of users at that time. Switching and upgrading software was never popular for the majority (each and every time). Adding moderators, creating forum rules, and enforcing those rules wasn't popular when implemented. Starting subscriptions wasn't popular.

    So who wants me to revert FerrariChat.com back to 1999 Discusware software, hosted on a shared 500 Mb. drive, networked 124k speeds, no moderators, no rules, public open forums, and no restrictions on users? There will be no archives, no user profiles, no FerrariAds.com, and no Velostrada.

    It has been no easy task to evolve the way we have with the number of users we have. Maybe not popular, but I believe FerrariChat.com will be of the highest quality and have the longest endurance if operated as a business. If I didn't think so, I would hand pick 1,000 users and lock it down with no extras like the day we started and described above. Do you think any community out there will last more than several years without strong passion and capital to keep it going? Why would I want to continue the way we are without profit potential or at least breaking even? I lost over $20,000 in FerrariChat.com from 2000 to 2003. Last year we made a profit on paper that amounted to around a dollar an hour for my time. We have no office, we have no utilities, we have no employees, and I make no money as every extra dollar goes back into making the community better for YOU. So take that profit figure with a grain of salt we really don't have many expenses.

    So I think there are several keys to the success and quality of FerrariChat.com.

    • Users respect I am always doing what I can to make FerrariChat.com the best overall. Individual and micro-decisions shouldn't be taken as Rob or FerrariChat.com is all bad. This is the main attitude problem I have with users like PeterS and Enzo.
    • I know that FerrariChat.com is best guided when from the bottom up. The users overall will steer us in the best direction. Not me, not mods, or not individual users that think they are above all others.
    • Positive attitudes are very important for all in the community. Imagine there is no internet, imagine we're all in person.
    • There are positive ways to provide feedback to me, the mods, and even other users. Constantly being on the attack of FerrariChat.com, me, mods, or other users is not acceptable. If personal issues, keep it personal and take it offline.

    I don't see how we could go wrong if following the above. I believe PeterS, Enzo, and Darth550 are failing a little to a lot on all four points above. PeterS (soon to be Enzo and Darth550 maybe) aren't going to be gone forever if they don't want to be. I think they need some time off until they can get a positive attitude back. None of these users have ever approached me offline respectively and positively with problems they see in the community and suggestions on how to improve it. All they have done is publicly attack me and FerrariChat.com.

    That stops here and now. I'm not afraid to remove any individual if I think it is better for the overall community. I don't think these users are bad apples, but we do need some one on one time to work through our issues. I never said I was perfect or FerrariChat.com is perfect. However, in our constant state of imperfection there is a right way and a wrong way to continue our evolvement. Lets work together and get everyone back on track in the right frame of mind. I'm willing to talk things over with anyone one on one.

    There is a point as you've seen with me temporarily removing PeterS today that I won't take the abuse any longer. I'm a nice guy and probably too forgiving, but after years and years there is a point I say enough.

    It is up to each and every user if they are willing to be a positive user of this community. I think PeterS, Enzo, Darth550 and others are mostly good users and we can work out issues.

    If not, then fine, I will remove any challenges to our positive evolving community precisely and swiftly. Those are the tough micro-decisions I have to make.

    Please let me know in this thread, by PM, by email, or phone if you have any problems with what I've said above. Please let me know if you can't be a positive value adding user of our community going forward. I need to talk with PeterS, Enzo, and Darth550 (maybe others after I read the threads). This is your chance for you to work out any personal issues you have with me and FerrariChat.com directly.

    This is also a good time to offer your feedback with a positive attitude how we can improve FerrariChat.com overall.

    Sincerely,
    rob
     
  2. Jerrari

    Jerrari F1 Veteran

    Jul 24, 2001
    5,469
    Michigan
    Full Name:
    Jerry Wiersma
    Personally, I get so sick and tired of the petty bickering, name calling and personal attacks, it makes F-Chat not as fun as it used to be anymore (just for that reason alone, all other aspects of the site are great IMO). Whatever steps you see necessary to achieve a more harmonious site is OK by me.
     
  3. wax

    wax Five Time F1 World Champ
    Lifetime Rossa

    Jul 20, 2003
    52,410
    SFPD
    Full Name:
    Dirty Harry
    Life is too short... as are fuses
     
  4. neilmac

    neilmac Formula 3

    Apr 18, 2005
    1,252
    Oakville, Ont.
    Full Name:
    Neil
    This is also a good time to offer your feedback with a positive attitude how we can improve FerrariChat.com overall.


    Rob, I think your rules are very easy to live with.

    I'm very new to the community, so please bear that in mind when I ask - would your problems be lessened if you removed the Politics & Religion section?

    I see very little hostility in the boards that are actually related to cars.

    Thanks for providing a great resource,

    Neil
     
  5. PassionIsFerrari

    PassionIsFerrari Formula 3

    Aug 15, 2004
    2,454
    I think PeterS, Darth, Enzo, and Rob all great guys. Its sad to see this come to this point. I think like most things, it is something that has built up over the years through miscommunications and idealogical differences. I think Rob does a great job of running this board because I think he realizes that 'he doesn't run this board, the users do', but sometimes the average user doesn't have the perspective that the proffesional does in order to make the best desicion for the whole group. I think Peters mis-interpreted Rob's tone which was jokingly, but Peters took it as condescending. Peters has to be a great guy to to write a check for $3,000 to a charity and write it from Ferrarichat, whether he raised the money or it came from his own pocketbook. I think that shows a true willingness to want to help Fchat. I think Enzo's posts are usually pretty positive and I think Darth brings a lot to this board to. Though he may be very sarcastic and bust everys balls (probably mine more then anyone!), I think he does care about the good of the board. After he made comment after comment about me, I finally PM'ed him, because I thought the dude hated my guts...but after a couple of PMs I realized thats just his nature, he's a smart ***, but he's a good guy. I fear that banning Peters is going to make the situation worse, not better, between Rob and Peters but I don't what else you could do when the situation escalades like it. I have no idea what the solution is here, but I'm sure some of the problem solvers here like Whart and others will present a couple....Maybe a public apology by both parties? I believe all parties here share a portion of the blame, but I believe they all could forgive each other, if they were so willing...
    Just my 2 pennies from 1 out of 18,000.
     
  6. JaguarXJ6

    JaguarXJ6 F1 Veteran

    Feb 12, 2003
    5,533
    Black Hawk, CO
    Full Name:
    Sunny
    What I wanted to say has already been PM'ed to you weeks ago or said in open chat.

    For those who didn't see those comments, violations of the TOS need to be dealt with immediately. You can have a heated debate or a blatant disagreement without throwing insults.

    QC means handling issues before threads get to 50 posts. Hang around bimmerforums and if you post a thread in the wrong section, or accidently cuss, you get a temporary time out and the thread is locked. If you have a heated discussion and one person doesn't appear to be calming down, the moderators step in openly and say calm it down or the thread is locked. The community gets along just fine with quick scapel like interferences from the moderators.

    Thats what is missing. I have 20 people on my ignore list and the list is slowly growing. Others need to be reminded that the function is there offline.

    Forums are nothing more than a collection of opinion columns that you get to respond to. If you respond to someone's insult or don't like what someone says and don't exercise the ignore feature, that is your own fault.

    My .02 Turkish Lira,

    Sunny
     
  7. LetsJet

    LetsJet F1 Veteran
    Owner

    May 24, 2004
    9,334
    DC/LA/Paris/Haleiwa
    Full Name:
    Mr.
    True..........

    Rob,

    Good post......... Though, I think it's a bit funny this is located in "off-topic". I've often thought there should be a section for Fchat related issues / advise / questions / etc...
     
  8. Etcetera

    Etcetera Two Time F1 World Champ
    Silver Subscribed

    Dec 7, 2003
    23,964
    Full Name:
    C6H14O5
    There is one....it's called Off Topic.
     
  9. Stratohammer

    Stratohammer Karting

    Apr 17, 2004
    87
    Owasso, Oklahoma
    Full Name:
    Mike
    Rob,

    I, too, tire of the bickering, baiting, and backbiting that sometimes goes on. Yes, one can simply ignore it, but it diminishes the value of the forum and needs to be dealt with. I laud the efforts to minimize the negative chatter (sorry - pun semi intended). Since we're all just a bunch of people, a certain level of discontent and less than stellar behavior is bound to exist. Discussion and sharing diverse viewpoints is one thing. Personal attacks are quite another.

    A view I have seen expressed a few times really troubles me - "Get over it, it's just the internet". I think that is a very narrow view and one which is used to justify behavior that should have been left in junior high school. This isn't "just the internet". This is simply another means of communicating with other people. People with whom we supposedly share a common interest.

    There are many bright, talented, and knowledgable folks on this board. The high value majority shouldn't be run off by the few who can't play well in the sandbox.

    Mike
    __________________________________________

    Watch out, NNO. I'm an up and coming PW!
     
  10. rob lay

    rob lay Administrator
    Staff Member Admin Miami 2018 Owner Social Subscribed

    Dec 1, 2000
    63,960
    Southlake, TX
    Full Name:
    Rob Lay
    Usually Ferrari Discussion is where we talk about FerrariChat.com or announcements, but this entire thing started in OT.
     
  11. bernardo66

    bernardo66 The Crazy Cat Man
    Lifetime Rossa Owner

    Dec 14, 2003
    26,526
    Montreal Canada
    Full Name:
    Bernie
    And this is the reason I keep coming back every day!!!

    Rob, decisons are never easy to make, and I've yet to see you make a bad one. I know that whatever road you take, it's ALWAYS in the best interest of F-Chat.


    Your neighbor to the north,
    Bernie
     
  12. Dr Tommy Cosgrove

    Dr Tommy Cosgrove Three Time F1 World Champ
    Owner Rossa Subscribed

    May 4, 2001
    36,425
    Birmingham, AL
    Full Name:
    Tommy
    I hate to admit this but I have, in a small way, always enjoyed the petty quarrels down here in these "basement" threads. 90% of my time is spent up in the general/tech/regional areas. But I do enjoy the other 10. It's similar to rubbernecking an accident scene. I expect it here but it can become a problem up in the tech dept. where a disagreement on whether you can change belts on a 355 with the engine in can turn personal and hurtful in a hurry and end up having NOTHING to do with the original subject.
    I have always viewed the political and off topic threads in much the same way as a boxing ring and the other Ferrari-related threads as the streets. Fighting is permissible in the ring but not on the streets. So if your gonna do it - keep it where it belongs. Maybe this way Rob won't get anymore phone calls like he's some brat's daddy.

    By the way, Rob, I am looking foward to finally meeting you in Indy after 4 years (last month) on this site.
     
  13. whart

    whart F1 Veteran
    Honorary Rossa Subscribed

    Dec 5, 2001
    6,554
    Austin, TX
    Full Name:
    William Maxwell Hart
    I like Rob. I really do. But i have to say that, making executive decisions about the board is one thing, and getting into pissing matches with individual users is another. To the extent a user is waging a personal battle with Rob, somehow, i expect that to be handled just as any other "hot" thread would be- by the moderators. Frankly, I don't know, and really have no kinship with Peters- the only time he and I "chatted" on the board was a bad joke turned sour (and probably my fault)- but the impression i had was that Peters was "suspended" because Rob got fed up.
    That is not the same as the orderly and fair administration of rules, and I think it behooves Rob to avoid even the appearance of personal animus in connection with anything he does on this board, particularly when it involves the public excoriation of a member, the setting of ultimata or a decision to remove someone, temporarily or permanently, from the board.
    We all get pissed off sometimes, but Rob, you are in a public position that requires you to be above the fray, in my estimation. Otherwise, it really begins to look like rules are enforced arbitrarily. I know this same kind of comment has been made about certain moderators- not that i have anybody in particular in mind, but it's hard to be one of the players, going along with a joke or flame, and then suddenly put your cop hat on; it will never look fair.
    As to the notion that "it's only the Internet" I think that's a lame refrain. If it is such a complete waste of time, or meaningless, that doesn't say very much for any of us, including the people making such statements. At bottom, we are here because we want to be, and get something-information, humor, a chance to test wits, or simply a sense of community from our participation.
    The board has improved, overall, and I roll with the changes, because that's part of life- I don't want to go back to the smaller more insular group we once were- remember, there were just as many flare-ups, insults and trolls, proportionately, back in the "good old days."
    The real measure of the value of this place to me is to try to give more than I get, and in the process, i feel like I get alot more.
     
  14. JaguarXJ6

    JaguarXJ6 F1 Veteran

    Feb 12, 2003
    5,533
    Black Hawk, CO
    Full Name:
    Sunny
    Well said and one hell of a 3,400th post.
     
  15. Dcup

    Dcup F1 Veteran

    Jan 3, 2005
    8,645
    Between 2 Implants
    Full Name:
    Claude Balls
    robs quality control thread, =
    PERFECT !!!!!!!!!!!!!!!!!!!!! couldnt put it any better !!!!!!!!
     
  16. TestShoot

    TestShoot F1 World Champ
    Silver Subscribed

    Sep 1, 2003
    12,288
    Beverly Hills
    Well put Whart.

    One former site I belonged to (they booted me for supposedly hacking them) used to frivoluosly enforce bans, and filters on anything that possibly shattered the illusion of their happy little world. One more site I belong to (www.genmay.com) has a "KC" for "KiddieCorral" where people are sent and punished for a while. While it may sound childish, it allows people to reflect on their actions, rather than ban them outright.

    EVERYONE I have met from Fchat, 007, Jordan, Black355, jptyke, noahlh, woodear, robferreti, nocturne1, kevallino, darth550, mike550 and all the others are all been great folks. I learn alot in the company of these folks, and while some of Rob's rules from Rob's sites may have been broken, shattered or just bent, we can, and should all cool off for a bit. I myself have been prone to getting out of line. I would rather take time to learn from my lapses in judgement that to be banned for life. Give someone the chance for redemption. Sometimes that comes from an action because people don't react well to just words and warnings alone, that just degrades to name calling and smear tactics.
     
  17. Mike360

    Mike360 F1 Rookie

    Feb 18, 2004
    3,432
    Sydney, Australia
    Full Name:
    Mike
    Maybe Rob you could publish a list of users that are at risk of suspension? That way, alot of the problems can be fixed before they reach this stage. It will decrease the stress on both parties. Now, im not saying that you dont do that already privatly through PM's, but maybe make it public, just to show other's that yes, there are people here that start ****, and yes, you do get warned, and yes, you can be banned.

    Being warned in front of ones peers can be a postive thing, and also a negative thing, but it could do alot of work that you dont have to do. An idea from me :)
     
  18. Dcup

    Dcup F1 Veteran

    Jan 3, 2005
    8,645
    Between 2 Implants
    Full Name:
    Claude Balls
    i like it !!
     
  19. coolestkidever

    coolestkidever F1 Veteran

    Feb 28, 2004
    5,538
    NJ
    Full Name:
    Patrick
    isnt that what has caused all this strife?

    edit: forgot my smiley :eek:
     
  20. Mike360

    Mike360 F1 Rookie

    Feb 18, 2004
    3,432
    Sydney, Australia
    Full Name:
    Mike
    Show me a list of users on watch, and you have a point.
     
  21. coolestkidever

    coolestkidever F1 Veteran

    Feb 28, 2004
    5,538
    NJ
    Full Name:
    Patrick
    from what i understand its in the mod boards, and im not a mod.

    I think this is all silly and we should just move on and post just stupid crap like we used too.
     
  22. CMY

    CMY F1 World Champ

    Oct 15, 2004
    10,142
    Redondo Beach, CA
    Full Name:
    Chris
    Rob-

    To be perfectly honest, all the talk of positivity, community, open communication, peace, love & happiness in your post above is pretty much nullified with this undercurrent of "F*ck with me and I'll kick you off". It's like a girl scout saying she'll slit my throat if I don't buy her cookies.

    All of us like to stir the pot from time to time (yourself included) however I think your ownership of the board should be separate from your participation in it.

    As "Owner Rob" you should be the invisible hand that works through the individual user issues via PM's, email & moderators, not engaging them personally on the board. If we're talking about treating our intarweb interactions as we would any other face-to-face situation, you've been in the electronic equivalent of a few street brawls yourself. The problem is, you're doing the fighting and also making the arrests afterwards. Communities don't really like that sort of thing.

    -Chris
     
  23. matteo

    matteo F1 World Champ

    Aug 1, 2002
    13,748
    On a plane somewhere
    Full Name:
    Heir Butt
    I was at the point on the board where my fuse was very short. I took a few weeks off and focused on work and other things. It was the best thing I ever did. I stayed out of fights, and I did not get in any.

    It's actually refreshing to NOT see my name mentioned by Rob.

    This massive board meltdown is the direct result of people taking this way to close to the chest.

    I feel that 99% of the issues that Pete and Dave have with Rob can be settled on the phone in about 10 minutes. This whole arguement is one big Ego battle and no one will back down. I consider all those envolved in this thread friends. Rob, Pete, Pat and Dave are all at fault in one way or another.

    Rob lite his short fuse, Pete pushed the point and challanged Rob, Pat did the same and so did Dave. When I left DFW I told you all that I was going to talk to Rob and for you two (Dave and Pete) to back off and not post anymore. And guess what, There was a challange post to Rob.

    Please, for the sake of everyone, work it out. I see Rob wanting to meet halfway. He did not delete Pete, Pat or Dave yet. He could have and did not.

    Pat, in my eyes, is a valued user. He has added many a post in regards to IT issues.

    Pete, in my eyes, is a valued user. His fund raising and his light hearted posts help liven the board.

    Dave, in my eyes, is a valued user. He was helpful to me with home purchase advice and help other users as well. He was a great mod by helping to clean up posts and bad links.

    Work it out, Take sometime off. Rob included.
     
  24. Mike360

    Mike360 F1 Rookie

    Feb 18, 2004
    3,432
    Sydney, Australia
    Full Name:
    Mike
    Dude, If you read my post, this wouldnt even be an issue.
    I said a public list....

    FFS
     
  25. El Wayne

    El Wayne F1 World Champ
    Staff Member Lifetime Rossa Owner

    Aug 1, 2002
    18,069
    San Marino, CA
    Full Name:
    L. Wayne Ausbrooks
    Look, (and this is not aimed at anyone in particular, Peter included) when you're responsible for providing a positive and enjoyable experience for 17,000+ registered users and realize, over time, that a small handfull of these people are counterproductive to that goal, it's your call on whether or not to take action. What many of you are forgetting is that this is a business and it's Rob's business. It's also his responsibilty to provide the best possible service/product to the greatest percentage of customers.

    There are, among the 17,000+, a small handful of users that are a constant cause of disruption and negativity, even though they generally manage to do so without breaking any specific rules (knowing full well that this will keep them just out of range of the moderators). What they fail to realize is that this isn't a playground and, if they're negatively effecting Rob's business, he can and should deal with them as he sees fit.

    If a single customer stepped into my place of business, harassed my customers and caused an uproar that was effecting my ability to provide the best service and/or product to my other customers, believe me, he would be escorted to the door immediately.
     

Share This Page