2017 488 Spider - Steering Column rattles

I am not sure how the dealer can state that without knowing what the problem actually is.

If it is a known issue, then clearly its a production problem and should be covered. If it has to be investigated then you need the dealer to underwrite that only a "fair wear and tear" or "impact / abuse" issue would be chargeable.

I would push back and ask for why this is not covered in writing.

 

Not fix under warrantee ?????? Seriously . Boy you have weak laws. Is it still under warrantee ? < 3 years old. They have to fix period. Stand up to them man

 

That’s not very reassuring that Seattle Ferrari won’t cover that..I just bought a 488 from them..shld ship out this week...I wld definetly tell them to cover it as factory covers everything but wear/tear. It’s a nonnegotiable request lol

 

Obviously, if all is as you say, the warranty should cover it. I would give the dealer a chance to explain the why of his decision and then escalate it to Ferrari NA if you can't get satisfaction. But I do wonder what it could possibly be in that location that would be dependent upon your gear selection. Or is it very intermittent and that happened to be the gear you were in when you heard it? Has the dealer been able to hear it when he road tested? If he can't hear it I can appreciate that he is hesitant to tear things apart when he does not know what to look for and may not know when he finds it.

For what it is worth (very little), my rattle (2019 Spider) was in the passenger seat, but it would not do it when anyone sat in it. It happened over several months and I would have gone to the dealer but I found it the day before my first service. If the seat belt on that side was not fully retracted it would rattle against the carbon fiber back of the seat. Dumb, but it stumped me for quite a while!

 

I ask them to fix it and, if it is not fair wear and tear or an impact/abuse issue, claim it should be fixed under warranty. Get them to photograph what the issue is and keep any faulty parts – they belong to you unless swapped under warranty.

Ferrari saying no does not change your rights under both the warranty (if it is still under) and the law. You have a reasonable expectation for components to last an appropriate amount of time/mileage and one would hope Ferrari designed the Steering column (assuming this is what it is) to last for more than 2K miles and 3 years.

At the end of the day it depends on how forceful you want to be and making sure you are in the right (serviced correctly, under warranty, no major impact damage like potholes, etc) and if it is a failed component. YMMV depending on applicable laws.

 

Shoot, and a form letter to boot!

SV

 

Pathetic , is this car under 3 years old ?

 

Which warranty do you have? The power warranty or the new car bumper to bumper warranty? That makes a big difference