I took my snowboard in 2 weeks ago for the shop to put inserts into the board so that i could put a me modern set of bindings on it. The told me that the board would be ready in 2 days 2 weeks later they call up and leave myself a message to call them. I called the next day and they stated that they would not put the inserts into the board, and would not give myself a reason either. A little background on this board it is well over 10 years old and was custom built for myself by Kemper. This board has been awsome and was in museum condition when i took it in. Even a couple of the salesmen noted that the board "Looked like it had never touched the snow!". Well i went in to pick it up yesterday and took a look at it and almost had a heart attack. the tail section was all scratched up and gouged. The base has a black stripe that looked as it the board had been take for a rail slide. Also the wax in the sintered base was cracked and separating away from the base. I the manager refused to recognise the damage and stated that they were not responsable for damage. Even after a salesman told the manager that the board did not have that damage done to it when i brought it in. This place SUCKS BALLS If you live in the PHx area and want to know who did this PM myself so you dont have to rick damage to your equipment also. Rob Guess "The Other Rob"