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Alfa Romeo Stelvio

Discussion in 'Other Italian' started by that boy asad, Nov 15, 2016.

  1. Scotty

    Scotty F1 Rookie
    Silver Subscribed

    Oct 31, 2003
    4,353
    Oregon
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    Scotty Ferrari
    Radio silence from Alfa USA on the test drive. That's a big mistake if this is widespread. Does anyone have a way to identify the head of Alfa USA?
     
  2. ar4me

    ar4me F1 Rookie
    Rossa Subscribed Owner

    Apr 4, 2010
    3,072
    Southern California
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    Jes
    I am a die-hard Alfa fan and have owned a ton of Alfas since the early nineties in both Europe and the US, and have been waiting since 1995 for Alfa to return to the US. I am willing to give them a lot of slack for my love of the handling dynamics, engines+drivetrain, and design of the cars. I still own a few older ones, and we have a 4c LE, a Giulia Ti Sport rwd, and a Giulia Quadrifoglio of the current line-up - all incredible cars IMO, but you really have to know what you get into. Don't expect BMW, Audi, or Mercedes customer service, heck, don't expect that from Ferrari either... lol... but, the Alfa compares favorably with its immediate competitor products from other European brands in terms of the product itself IMO, and it is natural for people to expect a similar customer service experience. Unfortunately, they are just not there yet IMO, but will eventually get there, hopefully...
     
  3. ar4me

    ar4me F1 Rookie
    Rossa Subscribed Owner

    Apr 4, 2010
    3,072
    Southern California
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    Jes
    BTW, Reid Bigland was CEO of Alfa Romeo in NA when we bought our Giulias, but I think it is now Tim Kuniskis that has taken over. In the past with BMW, and an insurance company I have had success in guessing the CEOs email address from seeing how they usually construct their email addresses based on people's names. It worked wonders, as the high-ups usually understand the importance of customer satisfaction, and in both cases I was contacted by an executive assistance who immediately addressed and resolved my concerns. Maybe try timothy.kuniskis@fcagroup.com
     
  4. JSR29

    JSR29 Rookie

    Jan 5, 2009
    25
    Naperville, IL
    If you sent a “test drive request” to a OEM website all you did was create a sales lead that that the OEM may have sent to the closest dealer. Maybe. And maybe they paid attention to it. Maybe. Probably the dealer you were already dealing with. They took one look at it a and said “oh, that guy” and **** canned it. Not saying it’s right but that’s how it works.
     
  5. jm2

    jm2 F1 World Champ
    Rossa Subscribed Owner

    Aug 19, 2002
    10,544
    michigan
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    john
    there is a Stelvio forum www.stelvioforum.com. Go there and there is/are users from Alfa USA in Auburn Hills,MI, AlfaRomeoCares. Contact them on the forum site. They respond to questions.
     
    of2worlds likes this.

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