Avoid Dependable Auto Shippers

Drips? Open container? Damage? Awful to hear Ken. Just out of curiosity, what made you choose them in the first place?

 

That sounds horrible, hope everything comes out ok financially, keep us posted.

 

"Official Shipper" I think means that they have paid ebay or the seller some royalty for the advertising right to claim such.

Intercity (a sponsor here) as done right by me twice - first time long before I was a "chatter."

Chris

 

Sorry to hear Ken...thanks for the warning.

Dave

 

A few years back I had a paint and body guy touch up some scratches on my hood. When I dropped the car off he was busy with an old Porsche. The front and back were pretty beat up. The owner had purchased the car on ebay and had it shipped down to him but the transport company did not secure the car in the truck. It was just a rolling chassis and it actually smashed back and forth in that truck all the way to Alabama. The owner was having a hell of a time with the company about the repairs. It's hard to believe but it's true.

 

Intercity shipped my whip (long before they were a sponsor here). They did a great job, and are highly endorsed.

 

I had a very bad experience with Dependable also. You don't have time to hear the whole story. Don't use them!

 

I recieved a car shipped by DAS a few months ago, it was covered in dirt and had a crack in the front spoiler due to them loading it incorrectly. I definately would never use them again.

 

I had my 328 shipped by DAS, and there were two scratches on the driver's side, one low on the door and one at the same height on the panel aft of the door. Although they shouldn't have damaged the car in the first place, they were very efficient in sending out an adjuster promptly, and their estimate and the body shop's matched almost exactly. The whole thing was taken care of quickly and efficiently.

Still, considering there seem to be better alternatives, I probably wouldn't use them again.

 

How the heck do they stay in business w/ a reputation like that??

 

And further, how did they manage to hook up with eBay as the "official" transporter - that's a heck of a lot of business coming through the door.

 

The guy i bought it from had it shipped through them (for free, part of the deal) in an enclosed trailer. It was beyond dirty when i got it ( i can deal with that) but it also had a hole in the front bumper and they broke a couple of other things too. They denied the claim although all the damage was noted at pick up. The adjuster had the nerve (your not gonna believe this) to say to me...
"Im tired of you calling here, I don't like you so Im going to deny the claim" (i still have a copy of the denial letter and the pick up reciept showing where they noted the damage if anybody was ever interested)...
I laughed and told him I didnt care if he hated my whole family, but he needed to do his job or i was going to hire an attorney. He told me to go hire an attorney because (this one is even better)..."a ****** like you can't afford an attorney because you probably live in that Ferrari"...I was in shock! (especially because im not black!)...I hired the attorney, they paid the claim and if I find his name I will post it on this thread...DAS is a definite no no.

 

It's amazing the kind of crap people can pull and still stay in business. It's best to stick with a company that made its bones transporting expensive cars. I've used Horseless Carriage, Exotic, Passport (pre FedEx) and a couple of others. I've had a couple of annoying schedule foul-ups, but never a damaged car. These stories are sickening.

 

He really called you that? Oh......My......God

 

Post it, that guy should rot in hell.

 

They shipped my 330 from Seattle to Pittsburgh without any problems.

In general, watch out for anectdotal evidence; for evey horror story you hear, there are probably dozens of people who have had no problems, and make no posts.

--Matt

 

Ken, I am sorry to hear about what happened to your car. I too have used DAS to ship cars from Seattle to NYC and back in the past. A good friend of mine also had his car shipped from NYC to SF without any problems, in fact, we both are pretty happy with them. My understanding is that DAS has sub-contractors working regionally, and I guess that means that's where the care for the cars can differ from one city to another. Still, they should take responsibility for whatever their subs messed up on.

 

Un-fucckking-believable. He really wanted a Ferrari and was very upset that he couldn't have one.

I used Intercity to transport my car from the SanFran Bay area to Dallas two years ago. They were excellent all the way around except for a pickup scheduling miss that caused a week's delivery delay--no big deal, I had bought it in late Nov. '02 and had left it at the PPI shop in CA for some work and was salivating at that point. A very forgivable error, especially at $300.00 less than Horseless Carriage, the next-lowest bid of four from the top-reputation transporters.

 

The first guy that denied the claim was named Jerry Milam (he didnt work for the company after I recieved the denial letter). The guy who took over and said all the rude stuff including the N-word and the fact that he was denying it was named Will Plummer (out of an office in Texas). This guy was actually Jerry's manager. His number is 1-800-726-2693 ext 8 if anyone wants to let him know that I posted his stupid anticts on the internet!

 

I had an escalade shipped by them from mischigan to sacramento 6 months ago; It took them 3 weeks to pick it up and 1 week to get it here. IT WAS OVER A MONTH (chipped winshield) and window open a bit with water coming into the car THEY ABSOLUTLY SUCK>>>>>>>>>>> I paced for weeks p--d off. I know how you feel

 

I can't believe the response that you rec'd from DAS! As one of their competitors I'm apalled at the way you were treated. Automobile transportation is not an exact science. Problems do occur on occasion. It's how you deal with the problem and how you treat your Customer that counts. DAS is a discount carrier with a less than stellar performance record. You DO get what you pay for.

David Wilson/Pres.
Intercity Lines.

 

I was recently looking for a carrier from the Chicago area to the San Ramon, Ca area. So, I called the Blackhawk Auto Museum in Danville, CA, which is nearby to find out who they would recommend.

Intercity was their carrier, and the museum has beautiful cars they will only trust to Intercity.

For what it's worth.