Bad Experience: ************.Com

Part of this might have to do with the Netherlands. Whenever I ship to the UK it gets there a lot faster than to/from the Netherlands. Maybe their customs are thougher?

 

I do live in the Netherlands and regularly buy things in the US (Amazon, EBay). My experience is that regular air mail is faster than all those "special delivery services" like Federal Express, UPS etc.

The reason for this is probably that parcels from air mail on arrival in the Netherlands are shipped to my place straight away, while all those special services seem to be highly suspicious for our custom officers and therefore delayed for inspection... Futhermore there is always a new delay because they always find out that I have to pay tax (goods from outside the European community). This involves extra correspondence taking at least another week of delays.


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ps: once bought a book from ************.com; found their service excellent

 

As a relatively new member to Fchat, I was "surfing the pages" and came across this thread, and just had to reply, even though it appears this subject has had considerable response.

This thread is interesting to me, for several reasons. I think we all expect, and probably demand integrity and professionalism from every one in which we deal with, especially when ordering products and services. Personally, I have never ordered from ************.com, but was considering getting some itmes from them, and when I read this thread, it reminded me of many outfits/companies or enterprises that just never seem to follow through to the customer's satisfaction. Not to say that this particular enterprise is doing people wrong on purpose, but it looks like this instance is a comedy of errors. When changing back-office computer systems, one should always have a cut-over plan, with a backup plan in case the software/hardware upgrade doesn't go according to plan. Then, if any unresolved issues are pending, such as the case with ENZOMOON, personal attention is required, and I think ENZOMOON tried in a professional manner by contacting ************.com directly before posting his disgust.

Also, ENZOMOON is a good friend of mine, and I have just learned that he ordered these things from ************.com as a GIFT for ME, intended for the now past Xmas holidays. Not only did ENZOMOON get a "bad taste", but now I have to side with ENZOMOON is this regard, as NO resolution to the missing items has been forthcoming from ************.com, and I would like to receive the gifts that ENZOMOON has graciously purchased for me.

Customer service is so important these days, especially with servers talking HTML all day long to another server, and the true way of performing customer service has been lost in the Internet somewhere. As another example of good customer service, how many of you guys are truely happy with FNA's dealer network ?? Yeah, I know, that's a whole different thread.

If I were ************.com, I would not let this particular situation drop, but instead, contact ENZOMOON immediately, and send the missing items pronto without charge. Does ************.com really understand customer service and it's broad value in doing business.... I don't think so.

FORZA FERRARI !*!*!

 

Uhh ... Your kinda late to this party. The rest of the thread was broken off and moved to Off Topic when it veered... rather, uh...swerved violently off the road!

************ was out of the office for a time but is back now, simultaneously posting new items across several threads this AM.

You ARE spot on with your comments on communication and service however.
Sorry your stuff was misrouted. Merry Christmas!!!

We still believe in first class service here!
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There was a tire store in Austin years ago, they had the slogan:

"If it's in stock, we got it!"

 

Rob,

Maybe he was looking at "Source for decent Jacks"

Rijk

 

Rob,

Sorry my post has caused you to react in the way you did. Yes, I did read EVERY post in that particular thread. Why do you think I mentioned the software/systems problems that "Jack" refered to while standing up for himself. Like I said, it's a simple matter of integrity and customer service, so why isn't the matter resolved ??

No, and H_LL NO, you do not need to re-explain anything, as ************.com/Jack needs to explain and resolve the issue to ENZOMOON.

Rijk,

NO, I was NOT looking at "soucre for a good Jack" !! I guess you can't keep things "alligned" yourself.