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BMW and courtesy cars?

Discussion in 'Other German' started by Patrick_Bateman, Jun 7, 2009.

  1. Patrick_Bateman

    Patrick_Bateman Formula Junior

    Dec 7, 2008
    354
    Paint is bubbling on our 335 and I am taking it in tomorrow at 9am, however I start work at 9:30am and was wondering does anyone know if BMW offer courtesy cars? I would call them but they're closed on sundays.
     
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  3. S Brake

    S Brake F1 World Champ

    Aug 3, 2006
    16,696
    Utah
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    Dave
    They do, my buddy took his 7 series in for service a few years back and they gave him an X3 to putz around in.
     
  4. SRT Mike

    SRT Mike Two Time F1 World Champ

    Oct 31, 2003
    23,199
    Taxachusetts
    Full Name:
    Raymond Luxury Yacht
    Depends on the dealership.

    Yeah, they offer them but it's a RIDICULOUS manner in which they do it.

    I had to get something fixed on my car, I think it was a warning light. I called and they said I could bring it in the following day. I asked about a courtesy car, and they said "ohhhh, if you want one you need to book it in advance". I asked when the next appointment was where I could get a courtesy car, and it was about 3 MONTHS away. When I told them that was ridiculous, they said they had people booking months in advance (for scheduled service). I said "so basically, if I ever have an unforseen problem with my car and need to bring it in, I cannot get a courtesy car"... after some ducking and weaving they acknowledged that I was correct.

    Load of BS.

    IMO, they can only have so many cars in the shop at any given time... so there is a number of courtesy cars that they could need. If they have only 1/10th the # of courtesy cars they need, then they are knowingly screwing over customers.... yet when you are shopping for a car, they will happily tell you that YES, they offer courtesy cars, and will "forget" to tell you that you need to reserve it months in advance.
     
  5. GuyIncognito

    GuyIncognito Seven Time F1 World Champ
    Silver Subscribed

    Jun 30, 2007
    72,877
    I had a similar experience w/ VW...they "offer" courtesy cars but they're never available, I always ended up in some Enterprise rental car crapwagon instead.
     
  6. lesterm

    lesterm Formula Junior

    Nov 3, 2003
    608
    Durham, NC
    It depends on the dealer. Some dealers are exactly like that, whereas others will do their very best to scrounge up a courtesy car. In the middle was my Land Rover dealer, who gave me an LR3 with some awful deer landscape scene plastered all over the car. Most helpful was Mercedes Manhattan, who offered pickup and drop off from my garage.
     
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  8. mchas

    mchas F1 Veteran
    Silver Subscribed

    Oct 5, 2004
    5,048
    Los Angeles
    Full Name:
    Mark
    My BMW dealer did the same thing - they had an Enterprise on-site, but even then you had to "reserve" one a month or two ahead. Otherwise, they'd give you a ride home in a Toyota Scion xB. Luckily I had a second car, otherwise the free ride home wouldn't have done me much good.

    Wouldn't the dealership want to loan out their newer cars to try to entice you into upgrading? That's what most other makes do, as far as I know.
     
  9. ExoticSpotter

    ExoticSpotter Formula Junior

    Jun 1, 2008
    648
    I took my last Honda in for scheduled maintenance and since they were out of regular loaner cars they paid for my rental for the entire time I had it plus an extra day since it was inconvenient for me to pick it up the day it was ready.

    Jes sayin.
     
  10. Roell

    Roell Karting

    Oct 31, 2005
    57
    Milwaukee
    I sold my Mercedes a year and a half ago, but the dealership, Elmbrook Mercedes in Waukesha, was first rate. I could get a courtesy car on the spot, no fuss, or they would drive me 30 miles to work and pick me up if I asked. Overall a extremely well run place. Probably the service experience I have gotten.

    - I do not work for them or anything.
     
  11. Market Mover

    Market Mover Formula Junior

    Aug 25, 2006
    290
    Glastonbury CT
    depends on the dealer as all have said. For BMW one I know uses exclusively Toyota Camry's the other gives you what ever series you drove in with- just maybe not same size motor. NO need to book deep in advance.
     
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  13. kosmo

    kosmo Formula 3

    Oct 19, 2008
    1,438
    BIg D
    depends. My dealer will only provide a BMW is the car was purchased there. Otherwise rental.
     
  14. amenasce

    amenasce Two Time F1 World Champ
    Silver Subscribed

    Oct 17, 2001
    29,402
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    Joe Mansion

    Porsche isnt better unfortunately. I didnt even care if they gave me a GM or Ford, i needed a car..but no, i had to book in advance for my leaking exhaust..
     
  15. Ricambi America

    Ricambi America F1 World Champ
    Sponsor Owner

    FLOW BMW in Winston Salem offers the courtesy cars with no problem. Maybe its because we're a small town --- but I've never had a single problem getting a loaner (usually a <3000 mile 3-series) for a day or two while service is performed.
     
  16. TexasF355F1

    TexasF355F1 Four Time F1 World Champ
    Silver Subscribed

    Feb 2, 2004
    49,036
    Houston
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    Jason
    Same problem at mine. The wait is typically "only" 3 weeks and not over a month. It's still annoying.

    The other problem I have is that the "free" oil change claims to be 1 year/15K miles. They refuse to change my oil for free until the service indicator is below 1K miles.
     
  17. UroTrash

    UroTrash Three Time F1 World Champ
    Consultant Owner

    Jan 20, 2004
    33,785
    Purgatory
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    Internet Poseur
    Whys the paint bubbling?
     
  18. parkerfe

    parkerfe F1 World Champ

    Sep 4, 2001
    12,887
    Cumming, Georgia
    Full Name:
    Franklin E. Parker
    When I had my M cars I would always get a BMW loaner...and I never made a service appointment more than 3-5 days in advance...I also get a loaner with my new Mazdaspeed 3 when ever service is needed...
     
  19. Devilsolsi

    Devilsolsi F1 Veteran
    Rossa Subscribed

    Mar 1, 2007
    6,568
    MD
    Full Name:
    Alex
    Russel BMW in MD provides loaners no matter what. My dad has taken his 12 year old 5 series (that he bought private party) in without an appointment, and they gave him a brand new 3 series to use each time. I think it is true for most makes, that it depends on the dealer if you are going to get a loaner car or not.
     
  20. Papa G

    Papa G Formula 3

    Dec 29, 2003
    1,378
    I always had a BMW loaner when my car needed service. I never had a problem with availability and don't have to book months in advance - it must be the dealership.
     
  21. agup48

    agup48 Two Time F1 World Champ

    Apr 15, 2006
    26,282
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    AG
    #18 agup48, Jun 9, 2009
    Last edited: Jun 9, 2009
    Depends on the dealerships for sure, that and how well you know them. My friends dad has bought plenty of cars from BMW of Austin, and they always give him high end loaners, he has gotten a new M3 Sedan, M5, 750li and a Z4. They own 135i, 335i, 745li, X3, X5, M6 vert.
     

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