I was wondering if anyone can chime in here with what they know. Say you're a Ferrari Technician at a dealer (let's use Miller Motor Cars since they're local to me) You're working on a 458, and are stumped by some actuator malfunction that's causing a delay in X, Y or Z (this is all STRICTLY hypothetical). At that point, if the master tech at the dealership cannot figure out the issue, what is the next step for a dealer and the service department to do? What OEM support does Ferrari provide? (I assume somewhere in Maranello, there is a tech team dedicated to issues, and either takes call or emails/messages to help diagnose?). Or does it go to F of NA first, THEN to overseas if not figured out? Does anyone know how this all works? Really interested to know. Thanks!!! Any experience much appreciated here. @Rifledriver your thoughts? @MerlinTech your thoughts?