Finally Got my baby home!! Not all fun and games though.....

+360. Time to get tough. And fast as you can.
For real, I would have stopped being nice with them about 10 thread pages ago. These are not the kind of people to be nice to, since they are not to you; not really - they're just sweet talking, to hold you off.

 

I understand what you guys are saying, but I'm ok giving them a chance to make it right. I'm giving them until Monday to respond before I bump it up a little. They can wait for me to give up, but I promise I will not give up if they don't do the right thing. It's a matter of point! I made sure before I left Florida that they couldn't screw me out of too much money, so it's not really a money issue. Once I am convince that they screwed me, the fun will start for me and I will make sure that it is worth the amount they screwed me out of! I didn't even get started. This forum only knows about it because I just wanted to tell my story. I wasn't looking to try and hurt their business or anything like that. There are a lot more places to tell my story if they are in fact being dishonest with me (I even have media connections). I have plenty of tricks up my sleeve. That's why I want to be 100% sure before I go any further with my situation. 99% is not enough for me. I am an honest person, that likes to give the benefit of the doubt when possible.
As I said previously, I probably won't go after them legally because it just wouldn't be worth my time and money....there are other ways to make them regret their greediness.
Again, I'm assuming at this point that it will not have to turn to that. They gave no indication yet that they thought I was wrong or unreasonable, nor did they refuse to take care of what they were supposed to. I will update on Monday or Tuesday.

 

The delays and not doing what they claimed are very telling that they are f'ing with you right now. No more proof required. Get tough now. Good luck.

 

Poor form, especially for an authorized Ferrari dealer. That's why my future F car will be bought private party from a fellow F-Chatter. Forget dealing with dealerships - I can deal with incompetence but dishonesty makes me cringe.

 

I totally agree with you! I have no tolerance for dishonesty or apathy when people are doing a job.
I actually tried to buy from a private party, but it seemed to be impossible to find the car I wanted. It took me at least 1/2year to find this one. I wasn't in a rush, but it definitely gets to be a pain after a while.

 

Chris,

I've read your posts and felt several emotions.
I must say after page 3 or 4 I stopped reading the replays and onley read your post because of the stupid responses you got. Thats disbelieve.
How can fellow F-chatters burn down a brother? I wouldn't care less if you married your car and have (perfect detailed) babies with it. As long as you are happy!
(could be my Dutch, mellow, attitude)
Than i felt sick because of the injustice you encountered; dealer saying this, but doing nothing on all of the issieus..
I even felt sorry for you having a flat tire on the first run!
And the I-have-been-there feeling, about the we-will-send-it-overnight ly.

And yes,(reallity check) you bought a 9 year old car, so you should know there could be some minor incidents on you path.
It doesn't matter if you bought an 8000 or 80.000€ car; you agread to pick up the bill, if they carried out the work. Easy-peasy.


Now stop driving the 360 and kick some dealers ass!

Regards, Ben.
Holland

 

Thanks for the support Ben!
Of course I expect to run into issues along the way, those things won't bother me. It was the stuff that was supposed to be done, the false promises, that really upset me in the whole process. The flat tire on the first day really stunk, the worst part is that it was on a Sunday, and I was stuck on the side of the road! Thankfully all the stars aligned and I got out of it fairly unscathed.
My issues with the car are relatively minor, and very easily fixed if the dealer cooperates.
Thanks again for your support! That's what these forums are about! Too bad you are too far away for me to buy to a beer

 

What happened to everyone sticking up for the dealer?

 

Those people go silent especially when the guy still has unresolved issues and NO TITLE yet after almost a month of taking delivery. The dealers count on being able to pacify you with niceties/excuses yet continue to drag their feet until they're forced to get off their @sses. I'd be putting a claim on their bond and contacting DMV investigations to rattle their cage a bit. Doesn't cost anything to do either. I'm sure investigations would love to hear from him, especially if they're selling cars without titles in hand, so they can bag the neglect F dealer.

 

I guess they finally realized that I'm not exaggerating, and that I'm a reasonable person. I also tried several times, to tell everyone that there was more to the story, but it was too hard to get in every detail, as it was just too much info to write on a forum. As time goes on, I remember more and more. Tuesday I will start bumping it up, taking care of contacts as well as following the path that Srfcity recommended. The only people that know about this so far are the people on the forum. I didn't even call the owner of the dealership, or Ferrari North America yet, nor did I put it on any other forums either. Even if I gave leeway for all the excuses up to now, the manager was in the office back from vacation for a week. A week is enough time to cut a check and over night it with a gas cap...The writing is on the wall, but I'm still going to wait until Tuesday because I thought it was still a reasonable amount tof time. I'm trying to believe them still, and I will update as necessary.

 

A little good news. I got my permanent NYS license plates yesterday! No title, but I should get it in about a month or so. I know the dealer had to order a duplicate in order to get the NY plates. Now they have to update the duplicate with my info, and send it to me once DMV re-issues it with my info on it. I found this out through the DMV investigations in Florida. I called the manager on Monday, his story coincided with what the DMV said.
I also asked about the reimbursement and the gas cap, he said the gas cap still didn't come in and he will send it when it does. The manager also said that he will cut the check in my name, and since it is a huge company (it is), the guy who signs it is in NY (I checked, I have the presidents info, the main office is in NY). Once he signs it, it will get overnighted to me. He said I should have the check for the repairs by Monday. I have to say, he truly sounds like he wants to do the right thing by me. I am definitely willing to be patient for another week or so. In the mean time, I did all the research and I'm ready with all the contacts necessary to move forward if necessary. Probably the best person on my side now is the DMV section that investigates dealers. I called them to see if my situation was relevant to what they do. They said "that's what we are here for,we can take your complaint". I told them that I want to hold off for about one more week. I know I can cancel it if they pull through, but I'm trying not to be a d..k about it. I know I wouldn't be, given that I already gave plenty of opportunity, but I'm ok giving that one last chance for them to pull through. I keep waiting because once I start, I go FULL FORCE! And once I get there, I don't even want the money, it's about saving other potential buyers. I think these guys are actually honest, but just do everything very slowly ...I'm used to NY speed when conducting business. LOL

 

We'll all hold our breath until Monday's update. Good luck with it all.

 

I'd still file the complaint and back off later. There's really no excuse for dragging on for over a month and the complaint will go on record showing proof for the next guy they try to do pull this on. See what the DMV investigations guy recommends and follow that?

 

Thanks Paulie B!

I agree, however when I spoke to DMV, they said that I can file whenever I want. they just need a letter from me. By the way I also have the info for their bond company (thanks for the heads up!), so I'm not too concerned, I will probably get the money they owe me no matter what. I'm just hoping that it doesn't have to get to that point. It would be a pain for everyone.
I'll give an update when I get any news, or lack thereof. I should have answers by next week.

 

OK. If you think they're being some what cordial now(even thought they're not really doing anything) wait until you drop the hammer. Then they'll be real nice and follow through pronto like they were supposed to from the start. You should get some action, it's just a matter of how long you want to wait?

 

I think you are right....I'm more curious now, can they be THAT bad? LOL

 

Update:
Still waiting....
sent an e-mail asking for update, and tracking# for the check that was supposed to be sent out Wednesday (3 days ago). I'll advise if I get a response.

On the brighter side, I'm enjoying the car a lot! In the next few weeks, I'm looking to get together some nice photos that I can post. I'm just waiting to try and find a nice back drop for it, as well as my brother who has a very nice camera, LOL

 

In an organization as big as you say, there is no way that "the President" has to sign your check, especially given the amount involved. My dealership is much smaller and we have designated people that can sign checks (2signatures, of course). We issue several hundred cheques every month and business doesn't stop because I am away on a trip.

 

Chris,

I read your whole thread, I too have been accused of being too patient, I have a similar thread in the Mondial section, but, like you, I believe in giving people the benefit of the doubt and the necessary time to make it right.

You agree to, paid the money, and didn't get what you agreed to. You have a right to complain about it, plain and simple. You never once were a d**k about it in your post. Maybe a link to this thread in an email to this Manager you have been speaking with or, a letter from an attorneys office would be a good touch as well but hopefully all of your wants and desires are met by the end of the month. Don't be nice into August. July should be your cut off IMO.

Looking forward to some pictures and a smile on your face.

 

I totally agree. I'm not naive, I am at the point where it is almost entertaining to hear all of the excuses. These excuses and promises will only make him look worse if he doesn't follow through at the end. I'm not going to be broke without the $2,000 he owes me, so I don't have a problem letting him dig deeper. Of course the other option is that I'm giving him time to pay, and he actually surprises us, and pulls through.

Thanks, apparently he did get a link to the thread a while ago. I send it to him because I didn't want to use it as leverage, I really wanted them to do the right thing on their own. Apparently, one of the board members wanted to help out and gave him a heads up. After he got a heads up, I got a call from him stating his displeasure with the post. LOL. If he only took a second to realize MY displeasure, maybe he would have called back on his own BEFORE he got the heads up. How come I get the feeling that I would still be waiting for a phone call if the other board member here dind't help out?
At any rate, you are correct in the fact that I can't just wait forever for action by them. By August 1st I'm definitely going to start the process. I figured in the first stages I will start with the President of the dealership and Ferrari North America. If I'm not satisfied with that, then I go to the DMV dealer investigation unit to file a complaint as well as the BBB etc. If that doesn't work, I will add links to this post on ALL the car forums. As a last resort I will probably notify the media through some connections I have. I know it may sound a little extreme for the amount of money/work that they owe me, but I don't like when people try to screw me. They are (act like) nice people, and I assure you that if everything went smoothly, this post would have sounded very different with praises on how pleasant the experience was.
As I said prior, I'm still going to assume that they are not "trying to screw me", and that they are just a little sluggish with their actions. Once I know for sure...all bets are off!

 

Reminds me of that Kevin Hedges thread if anyone has read it. Just doing the right thing would be so easy to aboid bad publicity...

 

I'm not familiar with that thread, I will do a search for it. By the way, I always say that about doing the right thing...it's so easy. Sometimes it appears to take more effort to AVOID doing the right thing. I will never understand....

 

North Carolina/South Carolina Section of FChat.

 

Careful with this approach. A news story about some guy with a Ferrari getting screwed by the Ferrari dealership complaining about money that is more than many peoples car is worth. I'm sure the jealous legions will not be a sympathetic to "some rich guy getting screwed". The media LOVES reporting about a Kardashian falling on the stage or a Billionaire socialite going through drug rehab because it sells. YOUR side of the story, however might not be represented in the best light.

Just food for thought..

 

This is true, but obviously I would leave that judgement call up to them. Truth is, it doesn't make a great story as of yet. It's not like they are selling stolen cars or anything. However, I've seen much less, compared to my situation reported on "7 on your side" here in NY. If a merchant is dishonest, they like to go after them. It doesn't matter how high end, low end, or what they sell. As a matter of fact my story would be interesting to the masses because it's a high end dealership doing this kind of stuff. It will make people feel better about how they are treated at the Toyota, Hyundai, Nissan etc. dealerships. Like I said, my story is not such a great story to most, but these business practices (if intentional) need to be exposed as much as possible.
If I conclude that my situation was a result of INTENTIONAL disregard for our agreement, I will do anything possible to alert any potential buyer. Once I alert as many people as possible, then I know they will be forewarned, and they can make an educated decision after that. I don't even care if they purchase a car from them, I just want to know that they are going into it with enough knowledge that they don't go through the same lies that I did (assuming that they were actually lies...). At least I will know that I did my part to help out a consumer just trying to make a purchase.
I'm still having trouble believing that they did this to me intentionally, considering how big that group of dealersips actually is. They are huge, I can't imagine that everyone gets treated that way. If they did, I would think that word would get around, and they would never have grown that much. That's why I'm thinking it is an isolated incident. If I don't get results, I want to be fair to the owner/president of the company and start with notifying them, instead of making a big deal out of something that shouldn't be a big deal. If it's an internal problem, the boss should take care of it before it snowballs. I mean it's black and white!! There is no arguing here, I don't know what the problem is!
Assuming the dealer is finally following through with the promise to take care of everything after they dropped the ball, I should be seeing a check before mid week. I will keep everyone posted....