They were supposed to pick up my car on dec 16 and ship it to my new location but couldnt do it until yesterday (dec 27). As a result, i had to rent a car to commute, make a bunch of phone calls, which cost me $300+. On paper, i still owe them $550 (which i should pay upon delivery) but there's no way in hell i'm paying that since they screwed me up so bad. So i want to settle this with a $300 discount but i dont know how they'll respond. I'm also afraid they wont release my car until they get the full $550. How should i deal with them? Should i threaten them with a lawyer if they dont want to give me a discount? Thanks.