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I hate Dell, Part II

Discussion in 'Other Off Topic Forum' started by PeterS, Jun 17, 2004.

  1. PeterS

    PeterS Three Time F1 World Champ
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    #1 PeterS, Jun 17, 2004
    Last edited by a moderator: Sep 7, 2017
    Man I hate Dell! My laptop crashed. I waited on hold 35 minutes on the phone with their tech support. and got disconnected. I went to Dell's support and went into their 'email tech support' area. I filled out the email with my problem and got the following!
    Image Unavailable, Please Login
     
  2. justhrowit

    justhrowit Formula 3

    Feb 12, 2004
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    Jay D.
    Sorry to hear of your Dell problems. just bought my second Dell computer and love it. Had great success with the first one....belive it or not, especially happy with customer service. I hope things work out for you. Good luck

    Jay
     
  3. Fastviper

    Fastviper F1 Rookie

    Nov 20, 2003
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    maybe India is closed for a holiday or something!

    john
     
  4. Korr

    Korr F1 World Champ
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    Peters has problems with the service industry!

    /duck

    Let's hope this doesn't turn into a $15,000 tech support from hell thread!

    ;)
     
  5. UroTrash

    UroTrash Three Time F1 World Champ
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    They never called me back (from India) last time after copious promises.

    Dell's service used to be good, now TERRIBLE.
     
  6. Evolved

    Evolved F1 Veteran

    Nov 5, 2003
    8,206
    Pittsburgh, PA
    Dell is an excellent stock to short.

    I stopped getting Dells @ the office and now I have a whole family of HP's. They just feel, appear and ARE much better put together. For laptops I still get toshiba's.

    I know lots of my peers in IT are starting to turn our backs on Dell as well.
     
  7. imperial83

    imperial83 F1 Rookie
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    May 14, 2004
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    Dell Complete Care Service Package is the best thing on earth. You can drop your laptop from the second floor and they will fix it for you, and while they are fixing it they will provide you with a new one.
     
  8. kizdan

    kizdan F1 Veteran

    Dec 31, 2003
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    Dan
    I have a DELL system here at work, and bought a desktop for my house as well. They certainly give you a lot for the money, there's no doubt about that.

    A couple of times, here at work, I had to call DELL for support. I can't tell you how much time I spent on hold, and how many times they shuffled me around from one department to another. It was so infuriating that I just had to hang up. My solution; I found someone local who is about 5 minutes away, and also makes emergency calls. I may pay a little more per hour but at least I am not wasting my time on hold.
     
  9. LetsJet

    LetsJet F1 Veteran
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    May 24, 2004
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    Oh Dell,

    When they work, great....... and when they don't!!?!?!

    I have purchased several for home and office and have been pleased. When one went down due to a power supply, I let one of my employees go through the pain staking process of getting help. I wanted to go to war with India over this. As a former computer guy, having someone try to diagnose the problem by looking at a script was killing me. It took an hour with them saying things like "remove the memory and then replace it". I wish you well.......
     

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