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My Ferrari app is embarrassing

Discussion in 'Ferrari Discussion (not model specific)' started by czlandi, Jun 7, 2020.

  1. czlandi

    czlandi Karting

    Jun 20, 2019
    52
    United Kingdom
    Full Name:
    Christopher
    I’ve just updated the app. Message to Ferrari management: you need a new digital team. There is nothing worse than launching such an app and then have it be totally useless.
    I collected my new 812 last week. Apparently I’m still on a waitlist since April 2018. Hard since I ordered the car in December 2019. I never got any production photos, still “coming soon”. The gift that was ordered for me was never sent. The dealer in my profile is wrong and can’t be changed. Do I need to go on. Use some of that £365,000 I gave you to fix it for future clients.
    And yes ok, the car is completely awesome.



    Sent from my iPhone using FerrariChat
     
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  3. paulchua

    paulchua Cat Herder
    Moderator Owner

    Jul 1, 2013
    9,316
    Menlo Park, CA
    Full Name:
    Paul Chua
    The app is garbage, totally agree.
     
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  4. tomc

    tomc Two Time F1 World Champ

    Apr 13, 2014
    22,347
    DFW, Texas
    Full Name:
    Tom C
    It's embarrassing. I finally had to contact customer service to get my Cali not be listed as "sold". To their credit, they got right back to me saying they'd look into it. Within 8 hours. Still took their IT team a week or so to fix it. ‍♂️
    T
     
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  5. AlfistaPortoghese

    AlfistaPortoghese Moderator
    Moderator

    Mar 18, 2014
    3,760
    Europe, but not by much.
    Full Name:
    Nuno
    If the app is to continue (not) working as it is today, it would be better for Ferrari in terms of reputation to NOT have an app at all.

    Mine freezes still while loading. Can’t access anything for a month or so now. Haven’t heard of anything remotely similar with other brands who offer an app. Not even Dacia here in Europe, and their cars start at 8.500 Euros.

    Kind regards,

    Nuno.
     
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  6. tomc

    tomc Two Time F1 World Champ

    Apr 13, 2014
    22,347
    DFW, Texas
    Full Name:
    Tom C
    Dacia has an app?!?
    Maybe Ferrari IT can poach a few of their programmers!
    T
     
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  8. AlfistaPortoghese

    AlfistaPortoghese Moderator
    Moderator

    Mar 18, 2014
    3,760
    Europe, but not by much.
    Full Name:
    Nuno
    Tom,

    I’m as surprised as you are, but they do indeed! :D

    It’s called “Dacia Experience”

    Kind regards,

    Nuno.
    Image Unavailable, Please Login
     
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  9. Scraggy

    Scraggy Formula 3
    Rossa Subscribed

    Apr 2, 2012
    1,973
    England
    Full Name:
    Scraggy
    Get used to it I have a Pista Spider since Nov 2019 and just got a sorry for the delay email. Ferrari do the hard things well and easy things are literally abysmal.
     
  10. tomc

    tomc Two Time F1 World Champ

    Apr 13, 2014
    22,347
    DFW, Texas
    Full Name:
    Tom C
    OK. Now this really is embarrassing! I just loaded the Dacia app to my iPhone and despite my knowledge of Turkish being abysmal, I just configured in 15 seconds what I think is a pretty sweet looking Duster in resale red!
    Image Unavailable, Please Login
    Wonder what the depreciation is on Dusters?!?
    T
     
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  11. PaulK

    PaulK F1 Rookie
    Silver Subscribed

    Apr 24, 2004
    3,966
    Michigan
    Full Name:
    Paul
    Ahh, just another charm of the brand.

    Remember this car company is in a country where they go out to lunch for two hours and have three bottles of wine. The fact that their cars work at all is impressive. I think an app might be expecting too much. ;)
     
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  13. AlfistaPortoghese

    AlfistaPortoghese Moderator
    Moderator

    Mar 18, 2014
    3,760
    Europe, but not by much.
    Full Name:
    Nuno
    Tom,

    You’ve made my laugh out loud! Hahaha.

    Kind regards,

    Nuno.
     
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  14. tomc

    tomc Two Time F1 World Champ

    Apr 13, 2014
    22,347
    DFW, Texas
    Full Name:
    Tom C
    Thanks. If you're ever in Texas, I'll give a ride in my Dacia Duster, assuming I can figure out how to get to Istanbul to pick it up!
    T
     
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  15. tomc

    tomc Two Time F1 World Champ

    Apr 13, 2014
    22,347
    DFW, Texas
    Full Name:
    Tom C
    So, outsource it for Pete's sake! Or, don't offer it...T
     
  16. AlfistaPortoghese

    AlfistaPortoghese Moderator
    Moderator

    Mar 18, 2014
    3,760
    Europe, but not by much.
    Full Name:
    Nuno
    I’m sure you’ll figure something out. Problem is, being a Dacia, I strongly suspect shipping will cost more than what the car is worth new :D

    Kind regards,

    Nuno.
     
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  17. BarryK

    BarryK Formula 3

    Dec 17, 2016
    1,149
    Europe
    Full Name:
    Barry K
    Yes, the ferrari app is embarrassing but it is also a source of amusement, which somehow makes it all ok. :)
     

    Attached Files:

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  18. thorn

    thorn F1 Rookie
    Silver Subscribed

    Aug 7, 2012
    2,894
    Tallahassee, FL
    I can't think of very many manufacturer-based apps that have any value whatsoever.
     
  19. Bob in Texas

    Bob in Texas Formula 3
    Rossa Subscribed

    Apr 23, 2012
    2,352
    Just East of Weird
    Full Name:
    Bob
    Whoever they hired to develop this app, should be dismissed as amateurs. As above, unbeknownst to me I sold my car. Then I can't get rid of a ballon telling me I have a message (maybe its notifying me I sold my car?). I sure hope someone at FNA reads these forums and passes the feedback to Maranello.
     
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  20. AlfistaPortoghese

    AlfistaPortoghese Moderator
    Moderator

    Mar 18, 2014
    3,760
    Europe, but not by much.
    Full Name:
    Nuno
    I find BMW and Mercedes’ apps actually quite useful.

    Kind regards,

    Nuno.
     
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  21. tomc

    tomc Two Time F1 World Champ

    Apr 13, 2014
    22,347
    DFW, Texas
    Full Name:
    Tom C
    From your mouth to Enzo's ear!

    Must be a conspiracy against Texans. I have the same message balloon. Sent an email to customer support and got the "your Ferrari has been sold" problem fixed.
    The balloon issue? No idea! I can't get that to go away. Annoying as %@#!

    T
     
  22. bml71

    bml71 Karting

    Mar 2, 2019
    87
    Virginia
    Full Name:
    Bradd Lewis
    Agree - I do this for a living and I have to say this is the worst app ever written


    Sent from my iPhone using Tapatalk
     
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  23. ryalex

    ryalex Two Time F1 World Champ
    Consultant Owner

    Aug 6, 2003
    22,550
    Las Vegas, NV
    Full Name:
    Ryan Alexander
    The Hyundai app even locates and starts the car...
     
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  24. ScottJon

    ScottJon Rookie

    Jul 14, 2018
    43
    Hollywood. Ca. USA
    Full Name:
    Scott Leibow
    Horrific app

    I bought a car, it showed up in the app and about a week later it shows I sold THAT car and added a different model I’ve never owned.


    I reached out to them three times about this with no reply, it still shows me owning a car I’ve never had


    Sent from my iPad using FerrariChat
     
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  25. 19633500GT

    19633500GT F1 Veteran
    Rossa Subscribed Silver Subscribed

    Nov 9, 2010
    7,843
    Blueberry
    Full Name:
    Muffin-Tops
    Could someone post a link to the exact app?

    interested in what it looks like
     
  26. tomc

    tomc Two Time F1 World Champ

    Apr 13, 2014
    22,347
    DFW, Texas
    Full Name:
    Tom C
  27. 19633500GT

    19633500GT F1 Veteran
    Rossa Subscribed Silver Subscribed

    Nov 9, 2010
    7,843
    Blueberry
    Full Name:
    Muffin-Tops
  28. tomc

    tomc Two Time F1 World Champ

    Apr 13, 2014
    22,347
    DFW, Texas
    Full Name:
    Tom C
    Tha surprising
    Enjoy, and let me know how it works for you...T
     

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