New Roma - Love it and hate it

Well a week out at the dealership still say waiting on Ferrari. Meanwhile last night I documented my issue on an email and also sent a copy to [email protected] as they happen to email me about breach of personal information hack. driveless Ferrari..... This battery issue is not going to go away might as well get an EV.

 

Ferrari does not want it publicized, and I don't blame them, But the Italian blogs speak openly about the chronic Electrical issues with the Roma. Just a very difficult task to get a 100% digital framework to have the resilience of analog systems.

 

Just got informed by dealer cost of battery replacement over $1200 US.Said Ferrarri's policy is it has to be driven 2000 miles a year my has 1632 miles, it not as I had not used the car at all. I guess over a quarter million for their products was not enough profit for them. Greedy aren't they.? Still have not given up on them replacing it though.

 

Cue for a bit of note....

Don't forget to remove the charger before you drive off.... It is tends to hang on more than the last versions of this charging system!!

 

I am happy to report that thanks to Ft. Lauderdale's dealership service manager, Gabriel Casanova, Ferrari replaced the battery under warranty. I got my car back with an Odyssey battery replacement to my surprise. He insisted to Ferrari, that I was not going to pay for new battery with a car under warranty and that I was not going to comply with their demands. My emails to Ferrari owners.com also helped where I stated that I was going to file a complaint with the BBB, the Florida Attorney General, postings in Ferrari Chat and as many places as I could to resolve the issue. I would also like to state that my salesman, Hank Carpenter, had offered to pay for half out of his pocket, I was thankful but that I would not allow that. I told him that Ferrari was to pay no matter what I had to do.
Once again this is all on Ferrari not on Ft. Lauderdale FL Ferrari dealership. I would highly recommend them.

 

Did you do any research on owning a modern Ferrari prior to buying one? The need to keep it plugged in is a known issue. Your car may have been delivered with a less than healthy battery because the dealership may not have left it plugged in while prepping it. Ferrari does not need to sell you a car. They make a very small number of cars for the entire world. Slightly over 10,000 people will own a new Ferrari every year out of billions of people that live in the entire world. You should’ve researched the car, and if you were not prepared to plug it in, then suffer the consequences. All of this ranting about the Attorney General and the Better Business Bureau, to me, sounds less than smart.

 

This is my fourth Ferrari not a newbie nor am I not experience with dealing with issues and solutions with Car Factories. I have successfully run factory buy backs thru lemon law for both Mercedes Benz and General Motors with car makers product defects where they refunded my money and had to label the cars as lemons.

 

c'mon... we're talking about cars in 2023. Unacceptable to say that a battery shouldn't survive for a year with semi-frequent driving. obviously if its going to be driven a few times/year its different and should need a tender but that was not the case here.

 

Plugging in your charger after you use the car every day is simply unacceptable.

 

Not trying to be a bummer here, but, the realty is written on early production Roma's (to this day), if you want minimal electrical problems (cross you fingers) you will put the car on the maintenance charger every time you park it overnight. It is just a reality.

I do not know if any of you have ever been in your garage at 3:30AM and heard your car activate 2 or 3 servo's randomly ( or perhaps it is not random). But my Maserati's do it all the time. So does my AMG GT. no reason. I get that the battery should tolerate this, but some mornings it does not!!!

 

My 2022 812 GTS which has 2700 miles on it, same issue and they won't replace battery under warranty. So, I'm installing interstate which was recc by our brothers here on Fchat. I'm told warranty on the car will NOT be voided by using the interstate brand. Since i'm paying for it, I refused to replace it with the crappy odyessy one.

 

Battery issues are common. My battery failed and left me stranded until Ferrari road side assist showed up. The issue is simple. You can't put a car on a boat and sit in NJ for a week without battery charging ... the battery is going to be a problem. I've had my Roma for almost 2 years and I likely have one of the highest mileage Roma's out there at nearly 10,000. Software complaints are not really a Ferrari issue as its a 3rd party thing. People do need to remember that these cars are 99.9% hand built .. that means not robots. Its one of the reasons they cost so much as the labor costs are astronomical. I love my Roma and is my 2nd Ferrari. I had a 430 before it. I have ceased comparing it to my other more reliable cars such as my AMG G63 wagon.

 

I'm glad Ferrari of Fort Lauderdale got you a new battery, that is exactly what should have happened from the start of this episode, anything else was simply unacceptable. I drove the Roma at their unveiling event and was very impressed, it's a great car. My Cali T has been serviced there for three years and my service advisor Shawn has been great. When the sticky buttons were fixed, they forgot to do the seat controls, Shawn offered to have the car flat bedded back from my Key West home for the fix. I hope your issues are now resolved!

 

this just happened to me with a 2024 Roma spider had it 2 weeks had to be picked up by Ferrari yesterday. what was the resolution. sadly at the moment I own 2 Roma. is there a published list of defects? thanks, arlie

 

I've been around a wide range of cars—across many makes and levels—as have most of us in this thread. I appreciate the points raised about limited production, hand-built craftsmanship, and the complexity of electrical systems.

From experience with some German marques, I’ve dealt with brand-new vehicles (<300–500 miles) where dealerships outright refused to honor warranties—as if they never existed. Factory-level design or engineering defects were met with surprise and no real support, just a quote for diagnostics. Even escalating to North American reps (not Ferrari) proved equally frustrating.

With a brand-new Ferrari, I believe the ownership experience can vary significantly depending on the dealership. Troubleshooting these cars takes time and familiarity with the specific model. If the issue stems from something as fickle as a battery, both owners and dealers can be left scratching their heads. That said, I’ve had a Ferrari dealer raise a concern to a factory rep, and I was genuinely impressed by the courtesy and professionalism with which the issue was addressed and resolved.

I completely understand the frustration though. I once picked up a screw in a brand-new tire near a prominent Ferrari dealer in LA—they quoted $2,000 for a tire repair. I politely passed and found another solution. Ironically, I later visited that same showroom to browse some of the new sculptures and mentioned the experience to a salesperson. He was visibly surprised by the lack of service. I wasn’t overly upset. These things happen.

My philosophy: stay patient, and the payoff is worth it. The car is magnificent—truly beautiful—and delivers a driving experience that’s rare and extraordinary. Even if it takes a little time to fully enjoy it.