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SHAMELESS PLUG FOR NORWOODS

Discussion in 'Ferrari Discussion (not model specific)' started by jimpo1, Jan 8, 2004.

  1. jimpo1

    jimpo1 Two Time F1 World Champ
    Silver Subscribed Owner

    Jul 30, 2001
    21,746
    Dallas, TX
    Full Name:
    Jim E
    My car broke down late last week and wouldn't start. When I called the guys at Norwoods to let them know that the car would show up on the tow truck, James told me to wait on calling the truck. He came to my office parking garage to look at the car himself to see if it was something that could be fixed where it sat. He came out with his tools and checked all of the 'usual suspects' before we wound up calling for a tow.

    This was service above and beyond what I expected. There's a reason my car has never been anywhere else for service.

    Thanks James!
     
  2. 1992F40

    1992F40 Formula Junior

    Apr 11, 2002
    723
    That's awesome Jim, not about your car, but the service. That is very rare these days to get customer service especially like that!

    What was the diagnosis?

    Hope she gets well soon...
     
  3. jimpo1

    jimpo1 Two Time F1 World Champ
    Silver Subscribed Owner

    Jul 30, 2001
    21,746
    Dallas, TX
    Full Name:
    Jim E
    It was a burned connector in the board where the fuel pump relay attached. Not a big deal, the tow cost as much as the fix.
     
  4. Chiaro_Slag

    Chiaro_Slag F1 Veteran

    Oct 31, 2003
    7,731
    CA
    Full Name:
    Jerry
    That is nice.
     
  5. Brian C. Stradale

    Brian C. Stradale F1 Rookie
    Lifetime Rossa

    Mar 17, 2002
    3,603
    Dallas, TX, USA
    I'll second that! Eclipses the service levels I've gotten anywhere else... including several places that I'd highly recommend... just not over Norwoods. Everyone there are just genuinely nice people... and that alone is so refreshing. Not to mention they know more and work harder than anybody else to solve your problem.
     
  6. rob lay

    rob lay Administrator
    Staff Member Admin Owner Miami 2018

    Dec 1, 2000
    49,042
    Southlake, TX
    Full Name:
    Rob Lay
    Everyone knows I love Norwoods. It would take too long for me to list everything they've done above and beyond the past 40+ months, but one that stands out is James driving all the way to Southlake twice to work on my car in the expensive high tech cold, damp, rock floor, breezy, and dimly lit garage I have. :)
     
  7. tifosi12

    tifosi12 Four Time F1 World Champ
    Owner Lifetime Rossa

    Oct 3, 2002
    44,699
    @ the wheel
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    Andreas
    Happy to read these endorsements. I hope some of the nay sayers read them too. You know the ones who dis Norwoods for their creative approaches to all things Ferrari. Which is why I adore them, and I'm not even their customer. Norwoods, the Koenig/Hamann/Zehnder of the US.
    :)
     
  8. jimpo1

    jimpo1 Two Time F1 World Champ
    Silver Subscribed Owner

    Jul 30, 2001
    21,746
    Dallas, TX
    Full Name:
    Jim E
    I've never met a naysayer that has set foot in the place.
     
  9. tifosi12

    tifosi12 Four Time F1 World Champ
    Owner Lifetime Rossa

    Oct 3, 2002
    44,699
    @ the wheel
    Full Name:
    Andreas
    Not surprised to hear that. That's another reason why it bothers me how fast people tend to shoot from their hips on this board. Just look in the archives.
     
  10. Exoticbro

    Exoticbro Karting

    Nov 1, 2003
    203
    St.Louis, MO
    Full Name:
    Chuck Ligon
    I had a PPI done there for a customer.
    They were VERY thorough, but more importantly
    they communicated very well also.
     
  11. Mike328

    Mike328 F1 Rookie

    Oct 19, 2002
    2,655
    Boulder, CO
    Full Name:
    Mike
    Jim,

    Check with your insurance re: two. State Farm cut an in-house check for some $225 for a long-distance tow November of last year for me, all because I had a $3 line item on my policy ($3 per six months) for emergency roadside assistance or hazard or something like that...

    Glad to hear things worked out with the car.

    --Mike
     

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