My car broke down late last week and wouldn't start. When I called the guys at Norwoods to let them know that the car would show up on the tow truck, James told me to wait on calling the truck. He came to my office parking garage to look at the car himself to see if it was something that could be fixed where it sat. He came out with his tools and checked all of the 'usual suspects' before we wound up calling for a tow. This was service above and beyond what I expected. There's a reason my car has never been anywhere else for service. Thanks James!