Who knows if FNA frequents FChat or not, but assuming for a New York Minute that they do, what would your one constructive comment to them be in order to improve the Ferrari customer experience. Mine would be to institute dealer feedback forms so that each dealer is rated based on sales and service. This way, the bad ones can be identified and dealt with accordingly. Porsche and others operate in this manner and I feel a large part of their customer service culture stems from the fact that they know they are going to be evaluted on it. What else?