The One Thing FNA Needs To Do [Assume They Are Reading This Thread]!

Interesting. Maybe they just use a sample of owners? I really appreciate that FNA call about the car and how it's doing post-service. I'm not sure how much feedback the local dealer get but their service is already quite good.

 

Stop price gouging.

 

i would add ferrari of washington to that list. i've been there several times and it's been a great experience each time.

 

Allow the dealers to charge actual market price for new cars or adjust MSRP accordingly...

 

Ferrari is already doing that on the 430 spider by requiring the 6k extended warranty and reqd. Nav. optiion. May not be market but that's a definite price adjustment.

 

I get an FNA satisfaction survey call pretty much every time I take the car in. Sometimes they send a post card and invite me to phone them

Petition the US DOT so that we can get the roll bar installed and the harnesses from the factory. [I'm sure they have to crash a car or two here anyway...]

 

You are correct in saying the extended warrenty is a part of the spider's sticker price. The nav. is no longer a a must however.

 

CAPTION CONTEST:

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HA!

one of my all-time favorites. Especially as our phone company is a government-run monopoly:

"We don't care. We don't have to! We're FNA!"

 

What he said. Snobbery and true car enthusiats don't mix. But...

Several Ferrari dealers, and at least one of the well-known guys who regularly re-sells highline F-cars, have made it very plain to me that it's not worth their time to find and sell me a 308/328. I was told this, point blank. The margin's not there.

Given the thread topic, I think FNA would do well to have a certified pre-owned program with select older cars. It would save them from having to introduce a new downmarket car (their 'Boxster' or new Dino) and enhance the cachet of all their cars. My local BMW dealer keeps a couple of 2002tii track cars in a little museum off the showroom, taking up expensive floor space. It's to suggest that when you buy a BMW you're buying something with heritage and long-term signficance, not like those Acuras across the street. Ferrari should take note.

 

Robert, i saw your 360 Spider at Ferrari of Atlanta on Saturday... They had it on the floor... It was diiiiiiiiirty...! i guess you drive yours; awesome...

i thought the interior was really nice... It's a great-looking car... Is is just there for service or are you getting something else or...? i'm not much of a red/tan guy, but yours is really a beautiful Ferrari...

 

This question supposes that if FNA read this thread, they would care what was said.
As long as every Ferrari is sold before it is built, I fail to see why they have any incentive to change anything. Along the lines of "if it ain't broke don't fix it."
From my own limited experience, and from what I have read, F car dealers treat their customers no better or worse than most dealers. They are well below the better dealers of other marques in terms of service.
Why? Because they can. Why make the extra effort when people line up for super expensive cam belt changes every 15,000 miles? Further, I have heard customers here and elsewhere actually excuse, and make excuses for, shabby service by dealers and service centers. So, again, why should we expect any changes?
Hey, I'm not claiming FNA, or for that matter dealers, are bad people. Just stating economics as I see it.

ANYWAY, out of respect for the thread’s question, yes, the advice would be to treat every customer as if they are the only one.

 

For customer service, press 1.

Pronto?

Vaffunculo!

Ciao!

<click>

 

Umm, they already have a certified pre owned program. They started it last year.

 

It's called Ferrari POWER program (an FNA program, not sure what happens worldwide).

http://www.ferraripower.com/POWER/index.asp?content=3

Basically needs to be a US car, be less than 10 years old, have less than 55K miles, be unmodified, had all required service done by authorized Ferrari service and pass an inspection test before entering the program.

 

Agreed. When the day comes that they have a hard time selling their product, they will start to look at the causes of the problem. Right now, there is no penalty for selling high-priced parts and for not caring as much as some companies do about customer service.

 

Ron Tonkin GT Cars...add them to the list of people "doing things right"..

I walked in off the street into Parts, got everything I needed for a 25 year old car from STOCK!

And then they shipped my Euro spoiler and a spare set of wheels home for me!

FORZA!!!

It's all in how you talk to folks, IMO.......

I like that phone conversation though, Eric! LOL!

 

Oh, and they said..."That's a nice shirt you have, man!"

 

I have never, ever, ever, bought a Lotus part from Lotus. We are lucky to have three firms that stock Lotus parts in the US at (usually) reasonable prices. Lots is aftermarket, some is NOS, some is OOS! I call one all the time for technical support on my 33 year old car as well as when I need to buy something. I'm not aware of anywhere but this group where Ferrari owners can get anywhere near that level of technical support for the DIY crowd.

Can you call a Ferrari dealer or any of the parts guys and get free, useful technical help? If not, Ferrari should think about creating a resource. I don't shop my parts much because I appriciate the relationship I have with my parts guy.

Ken

 

Yes.

 

I've only owned my car a year, but no calls so far. I've done a 5k service, oil change and belt service. My Ferrari dealer calls and makes sure I'm happy just in case FNA calls.

 

fix your BS speedo readings over 100...

stop understating the cars curb weights

stop over stating the cars power and abilities

And bring cars in faster so the enthusiasts stop getting raped by paying over sticker