Bill @ GT Car Parts--e-mail address?

No email that I am aware of. Just keep trying by phone. Keep leaving messages He will get back to you

 

Greg, Don't feel bad that is just Bill. I've known him for almost 20 yrs. I always have a hard time getting a hold of him. No. for fax is 623-780-1200 if that helps. Regards, Vern

 

S.O.P.

 

I agree, same experiences many times, even told me he was doing me favor selling me parts that I could get at T Rutlands for the same price, small orders rarely get filled also.

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I have been waiting on a rear bumper and some AC duct parts for my '85 308 Euro from him for about 6 weeks but I still believe he will come through. The trick is to call him early in the morning between 8-9. I have reached him 4 out of 5 times on the first try. His email address is: [email protected]

 

I have stuck with Bill all these years because nobody I have found beats his prices but I agree his service is the absolute worst. I'm not sure what the problem is atleast I know I'm not the only one. I always thought I was just ugly or something LOL. He goes out of his way when I visit the shop to help but that is as far as the quality of service goes. Another way around it is to talk to Dave at the shop that sometimes helps to get stuff quicker. Anyway sorry your having such a problem. Regards, Vern

 

I ordered a ton of stuff from Bill over the years. I have never had bad service from him. Even for the small stuff, he always came through. I am very surprised to hear this.

 

If he had good service to go with his good prices he'd do amazing. The guy has awesome prices.

 

Bought a ton of stuff from these guys and never had a problem, and the advice was great too.

 

I too have bought aton of stuff from Bill over the years. Sometimes he's hard to get a hold of but I always do eventually. He has been very helpful helping me get the right part. I am very surprised to hear that he hung up on you. If you are ordering new parts and can't wait call Daniel Pass at Ricambi America he will get the order out to you as quickly as is humanly possible.

 

Same bad experience - don't count on him calling you back, that never happens.
Several mixed orders too, including a radiator fan with motor, even after lengthy discussion on describing it and double checking to make sure it was the correct one as there are no returns on electrical items.

 

If you ordered with a credit card or debit card, you can do a chargeback, customer is always right according to the credit card companies.

 

Sorry to hear of grief. Just finished a full engine rebuild and service was fantastic. I only ordered if parts were in stock. Many times asked for Next Day delivery and got it. Have returned parts (not electrical) with no trouble. Prices are good. Never asked them to special order anything for me. Have been using and recomending them for 15 years. Still do!

John

 

I just ordered some small parts from them and received them immediately. I spoke to him several times within a short period of time and he also called me back regarding some 308 engine lid hooks. No problem at all.

helmut

 

Could not say enough good things about Bill and GT. Sometimes he gets busy and doesn't call me back, but the free advice and great prices really makes up for any short comings. He is fantastic at helping me work through problems.


They are always the first place I call.

Terry

 

After 2 1/2 months of excuses I finally gave up on Bill to find a replacement 308 rear euro bumper. He said he would check with his fiberglass guy repeatedly but he would never call me with any status.

 

Bill is THE MAN! He knows more about these cars thany anybody out there. Remember, he has no time for "attitude". Just know what you want and don't try to haggle. He will always be fair. Anybody who can be friends with Bob Wallace obviously has some patience, so if you pissed him off it's your own fault!

 

Fifteen plus years and I've NEVER had a problem. Bill's fill rate is better than most others and he's helped me find stuff unavailable elsewhere, even in Europe and the UK. His customer service has never left me in a bind.

-Peter