Help-trouble with Stebro again!!

It's only 4 days since he received yours, but I'd be glad to call Dan (as a repeat customer and an FCA officer, I have at least a little "pull") but I'd need your name and city (neither of which are in your profile) and/or other contact info before I could follow up with him. Feel free to PM me with it if you wish.

 

I have aso had some success with Dan.

PM the info to me and I'll get an estimated delivery from him if I can.

Dave

 

I talked to Dan this morning (he returned my call from Friday)... your Stebro unit has already shipped, and should be in your hand shortly. Your oem stock unit will ship back to you tomorrow (Tuesday).

He says that one of the earlier units he had sent you would indeed have fit your car, and did match your actual stock unit you sent him... though it may look different, it was the correct unit and had you actually installed it, it would have been fine. They rely on descriptions from the customer not primarily for the year and model of the car, but equally so on 1-cat, 2-cat, US or Euro version, etc. He did apologize for the delays and confusion, though, and he is eating all of his extra shipping costs on these multiple shipments. He said that though they are a small company, they are dedicated to quality products and happy customers. He "knows you'll really like the Stebro exhaust once you install it." He said he left you voicemail this morning.

Don't shoot the messenger, I'm just telling you what he said. At least your stuff is on its way!

 

I live in the Toronto aera...I could give him a call for you. I have delt a little with Stebro but not much. If you could give me their new phone number I could try to find out what the story is in the morning for you. Heck I may even drive down to the shop, and get him to have a look at all the posts on this web sight regarding his services.

Tom

 

After all the negative posts about Stebro is it really even worth the effort??? I know I did not get a good feeling from them when I was considering their muffler for my 84 308 and they were insisting I would need 2 test pipes since I had 2 catalytic converters ( 84 308's have only one cat ) They clearly do not know their product and I did not even consider them when I purchased a new muffler for my 348

 

If you are going to change from OEM for whatever reason, you're already going to lose points if you decide to concour your car. FYI, you lose the same number of points with a $5k+ Tubi as you do with a $69.00 Midas muffler. That being the case, why pay big bucks from these rip-off companies like Tubi, Stebro, Quicksilver ect... Just have a custom system made at a local race or muffler shop for less money that cost less, sounds better, performs better and fits perfect? I heard a custom system for a Boxer a few weeks back that was made from "Cherry Bomb" glass-packs that sounded awesome! I think the owner had less than $200.00 in the entire system and it sounded better than Boxers I have heard with $5k+ Tubis!

 

I called earlier this summer to get a test pipe for my single cat US spec 84 308QV. It came fast, fit well and was pretty cheap. They seemed to know my US spec car pretty well.

I now am in the market for a muffler, I hear the Stebro is a bit loud, I am looking at Tubi ($$), maybe Ansa, maybe Remus. I am in Toronto, where are they located? Is there a local phone number?

There was a complete carb 308 stock muffler on ebay yesterday....

 

I would agree if you are going for sound and performance without worrying about concours points, a custom system is the way to go. At 1/4 the price and you get exactly what you want - a quality race or muffler shop have fabricators with the same or better skill than the 'higher price spread'.

If you need concours points - need to go OEM
If you are into marmitte haute couture, go Capristo or tubi...

 

Dandy Don,

Im having the twin single Magnaflos (polished stainless) glasspacks and dual tips installed next week. I'll let you know how it goes. I got the idea from Cavallo also.

 

I called Stebro back in 99 for a test pipe for my 84 308. My car was in the shop for a few things and a tech inspection for a track event that weekend in Atlanta. The pipe made it to the shop in time for the weekend.

I found out later that Stebro did not have one on the shelf for my car and somebody somewhere up there stayed LATE one night to fabricate one and overnight it to my shop so I would have it in time for the event. I thought that was pretty cool.

I am sorry for the bad service some of you have been getting. My experience was pretty good. I guess it just depends on who up there grabs the phone when we call and who gets the order slip or whatever.

 

I've had the Stebro test pipes and exhaust on my 348 for about a month now.
I love it. They do not have products on the shelf. Everything is made to order when ordered. This is part of the timely delivery problem (IMHO).
They included removable baffles for the exhaust to cut down the noise (if you find it too loud) but I have yet to put mine in. Everyone who hears the car says it sounds like a Ferrari should. I can definitely feel the change in resonance (a deep vibration in my chest when I'm sitting in the car at idle).
I just trying to get a sound bite for the net and I'll post a series of pics of the install process.

 

Why help this guy stay in business? Quit hoping your next time will be better--people who own "service" businesses and don't provide service deserve what they get, but so do the fools who keep going back when all we read about are horror stories. Give it up...

 

I am in the service business too and I agree with what you are saying but sometimes things happen, especially when you are a busy company. If they make it right or at least try to go out of their way to make it right, fine. I am simply saying my experience was positive. I do not wish them out of business. They do things that Wal-Mart doesn't. We need more companies like them around to compete and keep the super high prices down to some degree. Let's not throw the whole market in Tubi's lap.

 

I guess my point about "service" is that it goes beyond just taking orders and money. It should also involve communication, and many of the posts about this guy express frustration that he has been incommunicado for lengthy periods of time. The customer should at least get a courtesy call if the business can't meet it's promises, and the business should never make a commitment to a customer that it can't hope to fulfill--both seem to be way too frequent with Stebro, according to most of the negative posts...

 

Don't feel that you have been singled out Don, Stebro's customer service has been a sore point over on the Audi ur-Quattro forum for years. For this week's continuing saga click on the link, scroll down the topic list and you will find several messages on Stebro.
http://www.audifans.com/pipermail/urq/2004-November/subject.html

 

I also have ordered a muffler and two test pipes for my 1980 gtsi. ordered it on a friday and Dan said it would be shipped out on the monday. It now has been three weeks plus and no muffler or pipe ,tried to comunicate with Dan ,but he is one not to communicate very well.He says i will receive it ASAP but he can not even give me a date or even a tracking # .as of right now it seems he will not communicate with me . can any help speed up this order? do not know what do do now! I certainly do not want to wait 6 months. Maybe Dandy Dan has mine and his is being sent to me Ha! Ha! Any help in this matter would be appreciated!!!!!!!!

 

Is it just me, or does anyone see a consistant pattern developing here?

After months of promised deliveries, then months of promised refunds, I had to pursue them through my credit card company, and they did not contest.
Why would anyone order from them?

 

I put a Stebro on my Mondial-t, which took about 7 weeks to receive. It fit perfectly, communication with Don was excellent and I love the muffler. It weighs way less and sounds great.

Just the other side of the coin.

 

I have a VERY similar story with STEBRO except with a F355. The system sent did not fit the car. I am into my STEBRO exhaust "experience" for over 6 months and still do not have it. Dan has been responsive and they are building a new exhaust. I reinstalled my factory system to ger my car back on the road for the short Northeast season but I will have to go to the expense and trouble of installing the STEBRO when (if) it arrives. I have heard good things for the systems that were able to be installed but at this point I would rather have my money back.

 

Just get a x-ost from Ricambi. High quality, great sound and shipped at lightspeed compared to the stories here